To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K. Help Center, Canada Help Center, Australia Help Center.

Troubleshoot delays in streaming video

Sometimes you might notice that there’s a delay between your camera’s live video stream and what’s happening in real-time. As with any video streaming service, expect a slight delay (maybe a few seconds), but if the delay is longer, here are some things to try:

  • If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps, including the Home app or the Nest app, and then re-open only the app you need to view your video.
  • If the delay is 10 seconds or more and it happens after you’ve been watching video for a long time, go back to the app’s home screen and tap on your camera again to refresh the connection.
  • Try quitting the Home app or the Nest app and opening it again. If that doesn’t work, you can try restarting your phone or device you’re watching with. 
  • Your camera’s video can also be delayed by a slow network connection. Troubleshoot wireless interference
  • Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use manually by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.
  • The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. In this case, connect your camera directly to your Wi-Fi router to help reduce the delay. 
  • Your camera’s video could also be delayed due to a slow network connection on either end.

    Learn about wireless interference and how to troubleshoot it

Was this helpful?

How can we improve it?
Clear search
Close search
Google apps
Main menu