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Troubleshoot delays in streaming video

Sometimes you might notice that there’s a delay between your camera’s live video stream and what’s happening in real-time. As with any video streaming service, expect a slight delay (maybe a few seconds), but if the delay is longer, here are some things to try:

  • If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps, including the Home app or the Nest app, and then re-open only the app you need to view your video.
  • If the delay is 10 seconds or more and it happens after you’ve been watching video for a long time, go back to the app’s home screen and tap on your camera again to refresh the connection.
  • Try quitting the Home app or the Nest app and opening it again. If that doesn’t work, you can try restarting your phone or device you’re watching with. 
  • Your camera’s video can also be delayed by a slow network connection. Troubleshoot wireless interference
  • Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use manually by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.
  • The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. In this case, connect your camera directly to your Wi-Fi router to help reduce the delay. 
  • Your camera’s video could also be delayed due to a slow network connection on either end.

    Learn about wireless interference and how to troubleshoot it
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