As a Google Nest Aware subscriber, you can create video clips to help save important events or memories like your child’s first steps. If you’re having problems creating clips from your video history, here are some guidelines.
To successfully create clips, there are a few requirements to bear in mind:
- You'll need an active Nest Aware subscription.
- Nest Aware is an event-based recording (EBR) plan. Clips are created automatically when the camera sees activity.
- Nest Aware Plus and 1st Gen Nest Aware include continuous video recording (CVR). You can choose which footage to create clips from.
- Clips need to be at least 15 seconds long.
- Clips can’t be more than one hour long. If your selection is longer than one hour, the Nest app will automatically switch it to a timelapse instead.
- You can make a timelapse of up to 24 hours of video.
- Your account in the Nest app can store three hours of video clips.
If you’re having trouble saving a clip, some of the reasons could be:
The clip is longer than your remaining clip storage space
The clip is longer than your remaining clip storage space
If the clip that you’re trying to create is longer than your remaining clip storage space, you may see a message saying 'You can only have three hours of clips. You need to delete come clips before you can create new ones.' Check your storage usage:
- Sign in to home.nest.com on your computer.
- Select your camera.
- Tap Clips
in the lower-right corner of the screen.
- Select View clips.
- In the top-right corner of the screen, you’ll see how much clip storage you’re using. You can also check your usage while you’re saving a clip beside the Save button. You’ll have to make your clip shorter, or delete older clips to make room before you can save the new clip.
in the lower-right corner of the screen.There’s a gap in your video history
- If you have an event-based (EBR) Nest Aware subscription, you may see dark grey gaps in your camera’s Sightline between events. This is normal.
- If you have a CVR subscription, you’ll only see gaps if your camera was turned off or offline.
- If you have a 1st gen Nest Aware subscription, you’ll only see gaps in your camera’s Sightline if your camera was turned off or was offline.
If you try to create a clip from two events that have a gap between them, the app will automatically create two clips: one that ends when the gap starts, and one that begins when the gap ends.
What to do if you see 'Clip failed to upload. Retry.'
Check your wireless connection
Try switching browsers or devices, or restart
If you’re using a computer:
- Temporarily disable browser extensions, add-ons or settings.
- Try using a different web browser to sign in to your account in the Nest app and create a clip.
- If you’re still having difficulty creating a clip, restart your computer.
- Switch to a phone or tablet and try creating a clip.
If you’re using a phone or tablet:
- Sign out of the Nest app and close it. Open the app, sign in again and then try creating a clip.
- Restart your phone or tablet, then try creating the clip again.
- Switch to a computer and sign in to your account in the Nest app at home.nest.com. Then try creating a clip on your computer.