Notification

To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center

FAQs about the Nest Aware (2nd gen) 30-day trial

With the $0 Nest Aware trial, you can try out many of the features of a Nest Aware subscription service for 30 days.

For info specific to your trial, select a version below based on the device you’d use to install your camera. 

How the 30-day trial works

  • When you set up an eligible camera that includes a Nest Aware 30-day trial, you can try out Nest Aware (2nd gen) for 30 days.
  • You can start using Nest Aware features by turning on camera recording and setting up familiar face detection.
  • After the 30 day trial ends, you can subscribe to Nest Aware to continue using subscription features. Otherwise, the trial will end automatically and you will not be billed. Learn more about what happens when your trial ends.
  • If you no longer want to use the trial, you can turn off your camera recording, familiar face detection, and sound detection. You can also delete your video history in the Nest app, and your sound detection events in the Google Home app.
  • If you'd like to cancel the trial, contact Nest support. Learn more about what happens when your trial is cancelled.
  • To be eligible for a 30-day trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
  • Specific Nest Aware features may vary by region or device.
  • There is a limit of one 30-day trial per home.
  • You'll need to use a Google Account when you sign up for Nest Aware.

What's included with the trial

You'll get a peek into the Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription and when located in the US.

During the trial period, you'll be able to:

  • Get more intelligent alerts, including specific alerts when your camera detects a familiar or unfamiliar face person.

    In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.

    Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
  • Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity zones do not require a Nest Aware subscription with Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), or Nest Cam floodlight. A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell wired, and Nest Hub Max.
  • Get 30 days of event video history (clips).
  • If you've already purchased a Nest Aware subscription that includes a longer video history, you'll be able to continue to access the full video history that's included with your subscription when your trial ends.
  • Create and share video clips or timelapses.

How to sign up for a 30-day trial

For eligible cameras, you'll automatically start a 30-day Nest Aware trial after you've finished setup in the app. However, video recording will only be enabled if you opt in to video history.

If you've previously set up a camera through the Nest app and have not used a 30-day Nest Aware trial in your home, you can sign up for a 30-day trial online.

  1. Go to home.nest.com.
  2. Sign in to your account.
  3. In the top right, click your account and then Settings Nest settings icon and then Nest Aware. 
  4. Follow the on-page steps to start a trial.

How to use the 30-day trial if you have a 1st gen Nest Aware subscription

If you are currently subscribed to 1st gen Nest Aware, you'll get your first month for $0 when you switch to a Nest Aware (2nd gen) subscription. 

If you currently use a Nest Account, you'll need to migrate to a Google Account when you switch to Nest Aware. Once you do, you won't be able to add any 1st gen Nest Aware subscriptions to your account.

Check when your trial starts and ends

If you're eligible, you'll receive the Nest Aware 30-day trial when you add an eligible product to the Nest app. Depending on your region, a 30-day trial may be unavailable. You can purchase a subscription for Nest Aware at any time during your trial or after it ends. 

Home app

  1. Open the Google Home app .
  2. Tap Settings .
  3. Under "Features," select Nest Aware.

Nest app

  1. From the home screen, open Settings Nest settings icon.
  2. Tap Nest Aware.

Web browser

  1. Go to the Google Store.
    • Sign in to your account, if needed.
    • If you have more than one home, use the drop down menu at the top to select the home with the 30-day trial you want to view.
  2. You'll find the date your trial ends in the Nest Aware section.
    • If you already signed up for a paid subscription, the date will appear when your billing starts. 
    • If a date doesn't appear then you may not have an active 30-day trial.

What happens when your trial ends

  • To continue to use the features that come with your Nest Aware trial, you'll need to purchase a Nest Aware subscription.
  • If you've already purchased a subscription from the Google Store, it will automatically start after your 30-day trial ends. You don't need to do anything else to continue to use Nest Aware.
  • If you don't purchase a Nest Aware subscription before the trial ends, you'll lose access to Nest Aware's premium features, including Familiar Faces, sound detection, and recorded video history. With Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), and Nest Cam with floodlight, you’ll continue to have the included 3 hours of event video history.While you will still have access to any video clips or timelapses that you've saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

Note: You will not be billed if you do not purchase a Nest Aware subscription.

What happens if you cancel your trial

If you cancel your Nest Aware trial, you'll no longer have access to Nest Aware's premium features, including Familiar Faces, sound detection, and recorded video history. With Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), and Nest Cam with floodlight, you’ll continue to have the included 3 hours of event video history. While you will still have access to any video clips or timelapses that you've saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

When your trial is cancelled, you'll continue to have service until the billing cycle ends. You can turn specific Nest Aware features off at any time by changing the settings in the Nest app or Google Home app. 

If you cancel your subscription during the trial period, you'll still have Nest Aware until the end of your trial and you won't be charged once it's over. You can always choose to reactivate your service before your trial period ends.

To cancel the trial, contact Nest support.

Event detection accuracy

Nest cameras and doorbells help show you what's going on at home, but the technology isn't perfect. We try to make our camera events as accurate as possible, but things like the following can happen:

  • A picture can be confused with a real event. For example, a t-shirt with a picture of a dog might trigger an animal detection event.
  • A person crawling on the ground can be misidentified as a pet.
  • Close relatives can be misidentified.

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
15078231926734738925
true
Search Help Center
true
true
true
true
true
1633396