FAQs about the free Nest Aware trial for Nest cameras

Nest Aware free trial

How the free trial works

  • When you set up an eligible device in either the Home app or Nest app, you’ll have the opportunity to try out a basic Nest Aware subscription for 30 days.
  • After the trial ends, you can subscribe to Nest Aware to continue using subscription features. There is a limit of one free trial per home.
  • Once you start the trial, you can’t cancel it for the 30-day trial period, but you can turn off your camera recording and sound detection if you want to. You can also delete your video history in the Nest app, and your sound detection events in the Home app.
  • To be eligible for a free trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
  • Specific Nest Aware features may vary by region.
  • You’ll need to use a Google Account when you sign up for Nest Aware

What’s included with the trial

You'll get a peek into the basic Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription.

During the trial period, you’ll be able to:

  • Get more intelligent alerts, including specific alerts when your camera sees or hears a person, or when the sound of breaking glass or a smoke alarm is heard by your speakers or displays.
  • Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there.
  • Record 30 days of event-based recording, viewable at any time with the Home app or Nest app on your phone, tablet, or computer.
  • If you’ve already purchased a Nest Aware subscription that includes a longer video history, the trial period won’t limit your video history to 30 days. You’ll be able to access the full video history that’s included with your subscription. 
  • Create and share video clips or timelapses.

How to sign up for a free trial

When you set up an eligible Google or Nest product in your home with either the Home or Nest app, you’ll be asked if you want to start a free trial to basic Nest Aware. You can start your free 30 day trial whenever you want. 

In whichever app you want to use, go to Settings and open Nest Aware to complete the signup process for your free trial.

How to use the free trial if you have a 1st gen Nest Aware subscription

If you are currently subscribed to 1st gen Nest Aware, you’ll get your first month free when you switch to a paid Nest Aware subscription. 

If you currently use a Nest account, you’ll need to migrate to a Google Account when you switch to Nest Aware. Once you do, you won’t be able to add any 1st gen Nest Aware subscriptions to your account.

How to participate in the Nest Aware free trial if you bought a Google or Nest device from a partner

Generally, you should be eligible for a free basic Nest Aware trial even if you didn’t purchase your eligible Google Nest device from the Google Store. You can opt in to the free trial when you add your device to the Nest app or Home app, if Nest Aware is available in your region.

When your trial starts and ends

If you’re eligible, you can opt in to the free basic Nest Aware 30-day trial when you add an eligible product to the Home app or Nest app. Depending on your region, a free trial may be unavailable. You can purchase a subscription for Nest Aware at any time during your trial or after it ends. 

Check when your trial ends

You’ll be notified in the Home app, and get a series of emails letting you know when your trial ends. You can always check when your trial ends beforehand on a web browser or in the app:
On a web browser
  1. Visit store.google.com/subscriptions. Sign in to your account, if needed.
    • If you have more than one home, use the drop down menu at the top to select the home with the free trial you want to view.
  2. You’ll see the date your trial ends in the Nest Aware section.
    • If you already signed up for a paid subscription, you’ll see the date when your billing starts. 
    • If you don’t see a date then you may not have a free trial.
In the Home app
  1. From the home screen, open Settings Settings gear.
  2. Under Services, select Nest Aware.
  3. At the top, you’ll see the expiration date for your free trial.
In the Nest app
  1. From the home screen, open Settings Nest settings icon.
  2. Tap Nest Aware.
  3. You’ll see the expiration date for your free trial.

What happens when your trial ends

To continue to use the features that come with your basic Nest Aware trial, you’ll need to purchase a Nest Aware subscription.

If you’ve already purchased a subscription from the Google Store, it will automatically start after your free trial ends. You don’t need to do anything else to continue to use Nest Aware.

If you don’t purchase a Nest Aware subscription before the trial ends, you’ll lose access to Nest Aware’s premium features, including person detection, sound detection, and recorded video history. While you will still have access to any video clips or timelapses that you’ve saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted

Learn more about Nest Aware and how to buy it

1st gen Nest Aware free trial

You’re eligible for a 1st gen Nest Aware free trial if you haven’t migrated to a Google Account. 1st gen Nest Aware subscriptions are available per camera, and don’t have as many features as Nest Aware. Learn more about what you get with different Nest Aware subscriptions here.

How the free trial works

When you buy a Google Nest camera, a Nest Aware trial may be included. Depending on your region, a free trial may be unavailable due to privacy restrictions. After the trial ends, you'll need to subscribe to Nest Aware to continue using subscription features. To be eligible for a trial, your home must be in a country where Nest Aware subscriptions are available for purchase.

Note: Customers who purchase a pre-paid Nest Aware service, such as the Google Nest Hello video doorbell and 1-year Nest Aware service bundle, will not get a trial.

          Nest Aware Country Availability >

What the trial includes

You'll get a peek into the Nest Aware subscription service. You will be able to:

  • Get more intelligent alerts, including specific alerts when your camera sees or hears a person.
  • Create Activity Zones to highlight areas you want to your camera keep a closer eye on, and get custom alerts when it detects motion there.
  • Record 5 days of rolling video history, viewable at any time with the Nest app on your phone, tablet, or computer.
    If you've already purchased a Nest Aware subscription that includes a longer video history, the trial period won't limit your video history to 5 days. You'll be able to access the full video history that's included with your subscription. However, if you purchased a subscription from one of our partners, their free trial policy may be different. Contact the partner to learn more.
  • Create and share video clips or timelapses.

How to sign up for the free trial

When you add your camera to the Nest app, depending on where you live, you may automatically be signed up for a free trial that will begin right away.

If you purchase a pre-paid Nest Aware service bundle, such as a Nest Hello video doorbell and 1-year pre-paid Nest Aware service bundle, you won’t get a free trial. Your service starts when you add your camera to the app.

Note: If you have not migrated your Nest account to a Google Account, your free trial of 1st gen Nest Aware can take up to 4 hours to begin when you first set up a new camera. 

To learn more about Nest accounts and whether you have a migrated account, visit our FAQs about accounts in the Nest app.

How to participate in the trial if you didn't buy your Nest camera from Google Nest

It depends. If you purchased a Nest Hello video doorbell and 1-year pre-paid Nest Aware service bundle, you won't get a free trial. Your service starts when you add your camera to the app.

Generally, you should have access to the free Nest Aware trial even if you didn’t purchase your Nest camera from Nest. Your free trial will start when you add your camera to the Nest app. However, a free Nest Aware trial may be unavailable in your region.

Keep in mind, if you subscribed to Nest Aware through one of our partners, the free trial may end when you purchase a subscription from them. Contact the partner for more details.

How to know when your trial starts and ends

If you're eligible, the Nest Aware trial starts when you add your camera to the Nest app. Depending on your region, a free trial may be unavailable. You can purchase a subscription for Nest Aware at any time during your trial or after it ends.

  • If you purchase a pre-paid service bundle, such as a Nest Hello video doorbell and 1-year pre-paid Nest Aware service bundle, you won't get a free trial. Your service starts when you add your camera to the app.
  • If you purchase a subscription from one of our partners, their trial policy may be different. Contact the partner to learn more.

To check when your trial ends:

  1. Visit store.nest.com on your mobile or computer web browser.
    • If you’re on a mobile web browser, tap Menu in the top left corner.
    • If you’re on a computer’s web browser, click the Account Nest Account web menu icon.  icon in the top right corner.
  2. Select Subscriptions. For mobile, you may have to scroll down to see this option.
  3. Sign in to your account.
  4. If you have more than one home, first select the home with the free trial you wish to view.
  5. You’ll see the date your trial ends below each camera for each Nest Aware trial. If you don’t see a date then you may not have a trial.

When your trial ends

To continue to use the features that come with your Nest Aware trial, you’ll need to purchase a Nest Aware subscription.

  • If you’ve already purchased a subscription directly from Nest, it will automatically start after your free trial ends. You don’t need to do anything else to continue to use Nest Aware’s premium features.
  • If you purchased a subscription from one of our partners, you’ll need to enter the activation code they gave you. To learn more, see our article about subscribing to Nest Aware through one of our partners.

When the trial ends, if you haven’t purchased a subscription or if you purchased a subscription from one of our partners and haven’t entered the activation code, you’ll lose access to Nest Aware’s premium features, including person detection and recorded video history. While you will still have access to any video clips or timelapses that you’ve saved, the rest of your recorded video history will be erased when the trial period ends.

Where can I learn more about Nest Aware and how to buy it? 

Can I cancel or opt out of my free trial?

Yes. If you do not want to participate in this free trial and wish to cancel it, you can cancel it by following these steps:

In a web browser on a Mac or Windows computer 

  1. On a computer, sign into your account at home.nest.com.
  2. Click on your camera.
    Note: If you have multiple homes, be sure to select
    the right home and camera.
  3. In the upper right, click Settings Nest settings icon.
  4. Click Nest Aware. You’ll see a window that lists
    some features of Nest Aware. At the bottom, click 
    Manage Subscriptions. This will take you to a page
    where you can cancel your free trial.
  5. A Nest Store page appears. If you have more than one home,
  6. first select the home that has the free trial you wish to cancel.
  7. Select Manage beside the camera that you want to cancel the free trial for.
  8. Select Cancel service. Follow the onscreen instructions to confirm cancellation.

Android 

  1. From the Nest app home screen, tap Settings Nest settings icon.
    Note: If you have multiple homes, be sure to select the right home and camera.
  2. Tap Nest Aware.
  3. You’ll see a screen that lists some features of Nest Aware. At the bottom, select Subscribe to Nest Aware. This will take you to a page where you can cancel your free trial.
  4. A Nest Store screen appears. If you have more than one home, first select the home that has the free trial you wish to cancel.
  5. Select Manage beside the camera that you want to cancel the free trial for.
  6. Select Cancel service. Follow the onscreen instructions to confirm cancellation.

On the telephone 

You can call Nest support at any time to cancel the free trial.

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