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FAQs about the Nest Aware 30-day trial

With the $0 Nest Aware trial, you can try out many of the features of a Nest Aware subscription service for 30 days.

For info specific to your trial, select a version below based on the device you’d use to install your camera. 

Nest Aware (2nd gen) 30-day trial

How the 30-day trial works

  • When you set up an eligible device in either the Google Home app or Nest app, you can try out a Nest Aware (2nd gen) subscription for 30 days.
  • After the trial ends, you can subscribe to Nest Aware to continue using subscription features. There is a limit of one 30-day trial per home.
  • Once you start the trial, you can’t cancel it, but you can turn off your camera recording and sound detection if you want. You can also delete your video history and sound detection events with the app.
  • To be eligible for a 30-day trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
  • Specific Nest Aware features may vary by region and device.
  • You’ll need to use a Google Account when you sign up for Nest Aware.

What’s included with the trial

You'll get a peek into the Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription and when located in the U.S.

During the trial period, you’ll be able to:

  • Get more intelligent alerts, including specific alerts when your Nest camera detects a familiar or unfamiliar face.

    In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.

    Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
  • Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity zones do not require a Nest Aware subscription with Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), or Nest Cam floodlight. A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell wired, and Nest Hub Max.
  • Get 30 days of event video history (clips).
  • If you’ve already purchased a Nest Aware subscription that includes a longer video history, you’ll be able to continue to access the full video history that’s included with your subscription when your trial ends.
  • Create and share video clips or timelapses.

How to sign up for a 30-day trial

When you set up an eligible Google or Nest product in your home with either the Home or Nest app, you’ll be asked if you want to start a 30-day trial of Nest Aware. You can start your 30-day trial whenever you want. 

In the app, go to Settings and then Nest Aware to complete the signup process for your trial.

How to use the 30-day trial if you have a 1st gen Nest Aware subscription

If you are currently subscribed to 1st gen Nest Aware, you’ll get your first month for $0 when you switch to a Nest Aware (2nd gen) subscription. 

If you currently use a Nest Account, you’ll need to migrate to a Google Account when you switch to Nest Aware. Once you do, you won’t be able to add any 1st gen Nest Aware subscriptions to your account.

Check when your trial starts and ends

  • If you’re eligible, you can opt in to the Nest Aware 30-day trial when you add an eligible product to the Home app or Nest app. Depending on your region, a 30-day trial may be unavailable.
  • You can purchase a subscription for Nest Aware at any time during your trial or after it ends. 
  • You’ll be notified in the app, and get a series of emails letting you know when your trial ends.

Note: If you subscribed to Nest Aware through one of our partners, the 30-day trial may end when you purchase a subscription from them. Contact the partner for more details.

You can always check when your trial ends on a web browser or in the app:

Web browser

  1. Visit store.google.com/subscriptions. Sign in to your account, if needed.
    • If you have more than one home, use the drop down menu at the top to select the home with the 30-day trial you want to view.
  2. You’ll find the date your trial ends in the Nest Aware section.
    • If you already signed up for a paid subscription, you’ll see the date when your billing starts. 
    • If a date doesn't appear then you may not have an active 30-day trial.

Home app

  1. Open the Google Home app .
  2. Tap Settings .
  3. Under "Features," select Nest Aware.

Nest app

  1. Open the Nest app Nest app.
  2. Tap Settings Nest settings icon and then Nest Aware.

What happens when your trial ends

  • To continue to use the features that come with your Nest Aware trial, you’ll need to purchase a Nest Aware subscription.
  • If you’ve already purchased a subscription from the Google Store, it will automatically start after your 30-day trial ends. You don’t need to do anything else to continue to use Nest Aware.
  • If you don’t purchase a Nest Aware subscription before the trial ends, you’ll lose access to Nest Aware’s premium features, including Familiar Faces, sound detection, and recorded video history. With Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), and Nest Cam with floodlight, you’ll continue to have the included 3 hours of event video history.While you will still have access to any video clips or timelapses that you’ve saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

Event detection accuracy

Cameras and doorbells use machine learning to ensure notifications are as accurate as possible, but the technology isn’t always perfect. Your camera is more likely to accurately detect objects that are larger, nearby, and within clear view of the camera. And your camera or doorbell may misidentify things like:

  • Confuse a picture with a real event. For example, a picture of a dog on a t-shirt might trigger an “Activity or animal” event.
  • A person could be misidentified as an animal in some situations, like if they’re crawling on the ground, or bent over to do housework.
  • Close relatives can be misidentified.
  • Other objects, such as a shadow or bush, may be misidentified by event detection.
Note: In some cases, your camera or doorbell may correctly identify an object that’s hard for you to find in the recording. This can happen if the object was far away, hard to see in the scene, or only visible for a short time.

1st gen Nest Aware $0 trial

You may be eligible for a 1st gen Nest Aware $0 trial if you haven’t migrated to a Google Account. 1st gen Nest Aware subscriptions are available per camera, and don’t have as many features as Nest Aware (2nd gen). 

1st gen Nest Aware is not available for Nest Cam battery, Nest Doorbell battery, Nest Cam (wired), or Nest Cam with floodlight.

For these products, review the information above related to the newer Nest Aware (2nd gen). Learn more about what you get with different Nest Aware subscriptions here.

How the $0 trial works

  • When you buy a Google Nest camera, a 1st gen Nest Aware trial may be included.
  • To be eligible for a trial, your home must be in a country where Nest Aware subscriptions are available for purchase. Depending on your region, a trial may also be unavailable in your region due to privacy restrictions.
  • After the trial ends, you'll need to subscribe to Nest Aware to continue using subscription features. 

Note: Customers who purchase a pre-paid Nest Aware subscription as part of a bundle with a camera or doorbell will not get a trial. Your service starts when you add your camera to the app.

Nest Aware country availability 

What the trial includes

You'll get a peek into the 1st gen Nest Aware subscription service. You will be able to:

  • Get more intelligent alerts, including specific alerts when your camera detects a person.
  • Create Activity Zones to get custom alerts when it detects motion there.
  • Create and share video clips or timelapses.
  • Record and watch up to 5 consecutive days of video history.
  • If you've already purchased a Nest Aware subscription that includes a longer video history, the trial period won't limit your video history to 5 days. You'll be able to access the full video history that's included with your subscription. However, if you purchased a subscription from one of our partners, their trial policy may be different. Contact the partner to learn more.

How to participate in the trial if you didn't buy your Nest camera from Google Nest

Generally, you should have access to the $0 Nest Aware trial even if you didn’t purchase your Nest camera from Nest. However, a $0 Nest Aware trial may be unavailable in your region.

If you've subscribed to Nest Aware through one of our partners, the trial may end when you purchase a subscription from them. Contact the partner for more details.

Check when your trial ends

If you're eligible, the Nest Aware trial starts when you add an eligible Nest camera to the Nest app. Depending on your region, a $0 trial may be unavailable. You can purchase a subscription for Nest Aware (2nd gen) at any time during your trial or after it ends.

  1. Visit store.nest.com with a web browser.
    • If you’re on a mobile web browser, tap Menu in the top left corner.
    • If you’re on a computer’s web browser, click the Account Nest Account web menu icon.  icon in the top right corner.
  2. Select Subscriptions. For mobile, you may have to scroll down to see this option.
  3. Sign in to your account.
  4. If you have more than one home, first select the home with the trial you wish to view.
  5. You’ll find the date your trial ends below each camera for each Nest Aware trial. If a date doesn't appear then you may not have an active trial.

When your trial ends

If you haven’t purchased a subscription by the time your trial ends, you’ll lose access to Nest Aware’s premium features, including person detection and recorded video history.

You’ll still have access to any video clips or timelapses that you’ve saved, but the rest of your recorded video history will be erased.

To continue to use the features that come with your Nest Aware trial, you’ll need to purchase a Nest Aware subscription.

  • If you’ve already purchased a subscription directly from Nest, it will automatically start after your trial ends. You don’t need to do anything else to continue to use Nest Aware’s premium features.
  • If you purchased a subscription from one of our partners, you’ll need to enter the activation code they gave you. To learn more, check our article about subscribing to Nest Aware through one of our partners.

Cancel or opt out of $0 trial

If you opted in through the Google Home app, you aren’t able to cancel the trial. However, you can decide to not use the features. If you received the trial through another method, and wish to cancel it, follow these steps:

Nest app

  1. From the Nest app, tap Settings Nest settings iconNote: If you have multiple homes, be sure to select the right home and camera.
  2. Tap Nest Aware.
  3. You’ll find a screen that lists some features of Nest Aware. At the bottom, select Subscribe to Nest Aware. This will take you to a page where you can cancel your trial.
  4. A Nest Store screen appears. If you have more than one home, first select the home that has the trial you wish to cancel.
  5. Select Manage beside the camera that you want to cancel the trial for.
  6. Select Cancel service. Follow the onscreen instructions to confirm cancellation.

Computer 

  1. On a computer, sign into your account at home.nest.com.
  2. Click on your camera. Note: If you have multiple homes, be sure to select the right home and camera.
  3. In the upper right, click Settings Nest settings icon.
  4. Click Nest Aware. You’ll find a window that lists some features of Nest Aware. At the bottom, click Manage Subscriptions. This will take you to a page where you can cancel your trial.
  5. A Nest Store page appears. If you have more than one home, first select the home that has the trial you wish to cancel.
  6. Select Manage beside the camera that you want to cancel the trial for.
  7. Select Cancel service. Follow the onscreen instructions to confirm cancellation.
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