Nest Aware subscription purchased from a partner

Your Account screen in the store makes it easy to tell where you purchased each subscription so you know who to contact if you need to make any changes.

1. Go to store.google.com and click on your profile in the top right corner.
2. Select Subscriptions. Sign in with the account email and password that you use to sign in to the Nest or Home app.
3. You’ll see a list of all the Nest Aware subscriptions in your account.
   • If you purchased a subscription directly from Google, the subscription will simply say Nest Aware. There won’t be a subscription ID.
   • If you purchased a subscription from one of our partners, the subscription will say Nest Aware with the details of your plan. Below this you’ll see Subscription managed by (partner name). There will also be an alphanumeric subscription ID. You may need to provide your subscription ID when contacting the partner for help.

If you purchased a 1st gen Aware subscription from one of our partners, the subscription will say Nest Aware via (partner name). In addition, you’ll see an alphanumeric subscription ID below that. When contacting the partner, you may need to provide this ID.