Experiencing issues with the LED lights on your thermostat heat link in the UK? A small number of customers have experienced an issue where the LED light on their heat link doesn't light up and they can't control heating or hot water. This only applies to 3rd gen Nest Learning Thermostats. If this is you, we'd like to apologize for the inconvenience and solve this for you as soon as possible. The fastest way to get help is to visit our partner BOXT's booking form. Once you have submitted the form, BOXT will reach out to you within 2-3 days to arrange a service visit to get you up and running again. When filling out the BOXT form, a case number will be pre-populated for you.

Stream live video with your Nest camera or doorbell

Straight out of the box, your Google Nest camera or doorbell can stream live video in the Home app or Nest app at no additional cost.

If it’s your first camera, you can also get a trial Nest Aware subscription for a limited time. To view video saved in the cloud after the trial period has ended, purchase a Nest Aware subscription.

If you want to go back and review past activity that your camera or doorbell has detected, you can do so in the app. Some cameras offer up to three hours of event video history, while others offer up to three hours of still image snapshots instead.

Depending on which Nest Aware subscription you choose and the camera or doorbell model that you have, your camera can save clips of important activity or continuous video whenever your camera is on.

To learn more about saved activity and recorded video for Nest cameras and doorbells, go to our Event video history and 24/7 video history for Nest cameras article.

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