Learn about using the Nest app on a Windows or Mac computer

The Nest app looks a little different on a computer. This article explains how to use the app
on a Mac or Windows computer. A few advanced features are only available in the computer
version of the app, while other features have been disabled on the computer version for
security reasons.

We optimized the computer version of the Nest app to take advantage of your bigger screen
and mouse. So if you’re accustomed to the Nest app on a phone or tablet, you’ll notice some
changes.

How to use the Nest app on a computer 

You don’t need to install anything on your Windows or Mac computer.

Simply open your computer’s web browser (Chrome, Safari, Internet Explorer, or Firefox)
and visit home.nest.com.

How to open the Settings menu 

From the home screen:

  1. Click your photo in the upper right (or the generic
     manage account icon icon , if you haven't added a photo).
  2. Select Settings Nest settings icon from the menu that appears.
Web app settings

 

If you've already clicked on a product:

  1. Simply select Settings Nest settings icon in the upper right to view specific product settings or on the
    left side of the screen, click your photo (or the generic icon manage account icon , if you haven't added a
    photo), then select Settings Nest settings icon to manage your account. 

How to manage your account and view your messages

On a phone or tablet, you would normally tap Settings Nest settings icon on the home screen to
manage your account and tap Menu Nest menu icon.  to view your messages.

On a computer, follow these steps instead.

From the home screen:

  1. Click your photo in the upper right (or the
    generic manage account icon icon , if you haven’t added a photo).
  2. Select Settings Nest settings icon to manage your account and
    other settings.

    Select Messages Nest app email icon to view your message
    history.
Web app menuI
If you’ve already clicked on a product (other than a
camera):
  1. On the left side of the screen, click your photo 
    (or the generic manage account icon icon , if you haven’t added a      
    photo).
  2. Select Settings Nest settings icon to manage your account and
    other settings or select Messages Nest app email icon to view
    your message history.
Web app menu

 

How to switch homes 

If you have more than one home in your account, here’s how to get to the other one.

From the home screen:

  1. Click your home Nest menu icon.  in the upper right.
  2. In the menu that appears, select the home you
    wish to switch to.
Web app settings
If you’ve already clicked on a product (other than a
camera):
  1. On the left side of the screen, click your
    photo 
    (or the generic manage account icon icon , if you haven’t       
    added a photo).
  2. In the menu that appears, select the home you
    wish to switch to.
Web app menu\

How to view and manage your Nest products 

On the home screen at home.nest.com, click a product to bring up its detailed view.
From there, the interface is pretty much the same as the Nest app on your phone or
tablet. Scroll down to see tabs for product-specific options including Settings.

You may notice a few differences, such as features that are only available on a
computer. More about those, below.

Differences in the computer version 

The home screen looks a lot like the Nest app on a phone or tablet, with each of your
products organized by their “where” labels.

Web app home

 

Once you click a product, the home screen moves over to the left, and the product fills the
rest of the window.

Web app protect

Things you can only do on a computer

There are a few things that you can only do on a computer. You won’t be able to use the
phone or tablet version of the Nest app for the following.

Nest Cam, Nest Hello or Dropcam

If you have a Google Nest Cam, Google Nest Hello or Dropcam, there are a few things you can only do from home.nest.com on a computer:

Other than that, you can use the Nest app on a phone or tablet to view and manage all
your Nest products like you would on a computer. 

Things you can't do on a computer 

Here are some features that are not available with the Nest app on a computer.

Nest Secure (including Guard and Detect)

Some Google Nest Secure features are disabled on a computer. For example, you cannot:

  • Change security levels, but you can manually switch between Home and Away modes to arm or disarm your system if you have this option enabled in Home/Away Assist settings.
  • Change anybody’s passcode
  • Manage subscriptions such as cellular backup or professional monitoring

However, you can do a number of things like:

  • View the current security level (Off, Home and Guarding or Away and Guarding)
  • View the status of all your sensors, including issues like Google Nest Detect having a low
    battery
  • Change certain settings
  • View Technical Info (software version etc.)

Nest x Yale Lock 

Most Google Nest × Yale Lock features are disabled on a computer. For example, you cannot:

  • Lock or unlock the door
  • View or change a passcode
  • Change settings for Auto-Lock, One Touch Locking, or Privacy Mode
  • View Lock History

However, you can do a limited number of things like:

  • See whether the lock is locked or unlocked
  • Change your settings for receiving notifications
  • Change the location name of your lock 

Nest Protect 

You can use the Nest app on a phone to silence smoke and CO alarms on a 2nd
generation Nest Protect. But you can’t use a computer to do this. To learn more
about when and how you can silence Nest Protect alarms, see the following article:

           How to silence Nest Protect >

Nest cameras and video doorbells 

If you have a Google Nest Aware subscription, you can create video clips to download and
share recorded footage. While you can do this on a computer as well as a phone, it’s a
little different in each place. See the following article for more information.

         How to create, share and view video clips >

How to use features that are unavailable on a computer

If you want to do any of the above, you’ll need to use the Nest app on a phone or tablet.

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