Troubleshooting when your Nest camera or doorbell is offline

If your camera is offline, it may be due to a number of issues, such as high bandwidth usage, changed router settings, wireless interference and more. Check for any alerts in the Nest app or in your email. If your camera was unplugged or without power for more than 10 minutes, you’ll get an alert and an email including a snapshot of the last thing your camera saw.

Important: Before you begin troubleshooting, you should have physical access to your camera. You won’t be able to perform many of the troubleshooting steps remotely and we don’t provide remote restart or reset options because it could compromise the security of your camera.

Was this helpful?
How can we improve it?