Troubleshoot when your Nest camera or doorbell is offline

If your camera is offline, it may be due to a number of issues. Check for any alerts in the Nest app or in your email. If your camera was unplugged or without power for more than 10 minutes, you’ll get an alert and an email that includes a snapshot of the last thing your camera saw.

Possible issues you might encounter are:

  • Your camera randomly goes offline and there are gaps in your video history.
    • If your subscription only has event-based recording (EBR), gaps between events are normal.
  • Your camera’s status light is off (Google Nest Cam Indoor and Outdoor) or the ring light is blinking yellow (Google Nest Cam IQ).
  • You get a message in the Nest app:
    • “Wi-Fi interference is affecting your camera’s video quality.”
    • “A weak Wi-Fi connection is affecting your camera’s video quality. Try moving the router and camera closer together.”
    • “Your Wi-Fi may not have enough upload speed, affecting your camera’s video. Try lowering the image quality in settings.”

Important: Before you begin troubleshooting, you should have physical access to your camera. You won’t be able to perform many of the troubleshooting steps remotely and we don’t provide remote restart or reset options because it could compromise the security of your camera.

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