Troubleshooting when your Nest camera or doorbell is offline

If your camera is offline, it may be due to a number of issues, such as high bandwidth usage, changed router settings, wireless interference and more. Check for any alerts in the Nest app or in your email. If your camera was unplugged or without power for more than 10 minutes, you’ll get an alert and an email including a snapshot of the last thing your camera saw.

Important: Before you begin troubleshooting, you should have physical access to your camera. You won’t be able to perform many of the troubleshooting steps remotely and we don’t provide remote restart or reset options because it could compromise the security of your camera.

When your Nest camera is disconnected from Wi-Fi, it appears as Offline in the Nest app. Here are some quick fixes to get it back online:

  • Make sure your Wi-Fi network is working. Try going online with another device and visiting any website. On a phone, make sure to check with Wi-Fi only (not cellular data). If the entire network is down, you’ll need to get to the root of the issue before you can bring Nest Cam back online.

  • Go to Nest’s support site and check the status of the Nest service. If it’s down, wait for it to resume and see if your Nest Cam comes back online.

  • Restart your camera: unplug it, wait 10 seconds, then plug it back in. After it restarts, a solid green light on the front of your camera means it’s connected to Wi-Fi.

  • Restart your Wi-Fi router: unplug it, wait 30 seconds, then plug it back in. After it boots up, wait until you see steady power and connection lights on the router, then wait a few minutes for a green light on the front of your camera to indicate it’s connected to Wi-Fi.

  • Check if your network has enough bandwidth. Temporarily disconnect other devices from the internet, one at a time, then see if your camera has come back online. If bandwidth is the issue, you may need to become more conscious of other devices using limited bandwidth or upgrade your internet service.

  • Check for Wi-Fi interference. Try turning off other devices in your home that may be causing problems: cordless phones, baby monitors, microwaves, Bluetooth devices, and wireless video equipment.

These tips cover the basics. We have advanced troubleshooting steps to help you check network bandwidth, router compatibility, app version, and other issues at Nest’s support site.

This is a short summary of our online help article. Please use a web browser to visit support.nest.com and search for this article to get detailed help.

 

We’re sorry for the inconvenience. Apple prevents iOS developers from linking to pages, such as Nest’s website, that permit commercial transactions outside of an app. For this reason, we can’t simply link from the app to our normal online help article.

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