Troubleshoot Nest camera alerts

Google Nest cameras have advanced sound and motion detection that can help you monitor things without being distracted by background activity. But if you get too many or too few camera alerts, or if you don't get notified of activity when you expect, here are some things you can do to make camera alerts work better for you.

Note: This applies to all Nest cameras, Google Nest doorbells and Nest Hub Max.

General troubleshooting

If you don’t get any camera alerts when you expect to, here are a few things you should try:

  • Home app settings are off by default. You can turn notifications on or off at any time.
  • Check that your camera is powered on. Most Nest cameras need to be plugged into a power outlet to stream video and send notifications. If you have a battery-powered camera, make sure it’s charged.
  • Make sure that your camera is online in the app.
  • Make sure that notifications from your camera are turned on in the app.

Tip: Package alerts can work better with person detection also turned on. If you don’t get package alerts when you think you should, make sure that person detection alerts are turned on for the camera or doorbell.

Turn on person detection in the Home app
Turn on person detection in the Nest app

Too few camera alerts

Too many camera alerts

If you get too many notifications from your camera, here are a few things you can do to help:

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