You can no longer use Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi. Only a Nest Connect can connect your lock to Wi-Fi. If your lock goes offline, you won't be able to operate your lock with the Nest app, but you can still operate it with the keypad.
If you previously used Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi, you must replace your Nest Guard with a Nest Connect. Eligible owners received an email in January 2024 with instructions on how to receive a Nest Connect at no cost. Once you have a Nest Connect, you can reconnect your lock. Learn how to Keep your Nest x Yale Lock connected after support ends for Nest Secure.
If you currently own a Nest Connect, you may need to move it closer to your Nest x Yale Lock to connect it to Wi-Fi. If your lock goes offline, you won't be able to operate your lock with the Nest app, but you can still use the keypad.
To install a Nest Connect, go to Set up Nest Connect.
For more details, go to Nest Secure Community Forum update.