Check that your devices are on the same Wi-Fi network

To confirm if your mobile device and your Google Nest or Home speaker or display are on the same Wi-Fi network, follow the steps below. 

Step 1. Check the Wi-Fi network of the mobile device or tablet

1. On the home screen, tap Settings Wi-Fi. The network with the tick mark next to it is the network that you're connected to. This must match the network that your speaker or display is connected to.
2. To change the network:
   • Tap a new network  enter password Join.
   • If you've entered the password for that network before, it'll automatically connect. You'll find a tick mark next to the new network.

Step 2. Check the Wi-Fi network of your speaker or display

1. Open the Google Home app .
2. Tap Favourites or Devices .
3. Tap and hold your device's tile.
4. Tap Settings   Device information  Wi-Fi.

If your mobile phone or tablet's Wi-Fi network doesn't match the speaker or display's Wi-Fi network, find out how to change the Wi-Fi network of your speaker or display.