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Google Home app can't find Wifi devices

If your Google Nest Wifi Pro, Nest Wifi or Google Wifi device isn't found in the setup list in the app, it might not be ready for setup, or you might have a temporary connection issue. If the device has been set up before, it might require a factory reset.

Note: When your router or point is ready for setup, the LED light will slowly pulse white if you have Nest Wifi or blue if you have Google Nest Wifi Pro or Google Wifi.

This article covers troubleshooting steps for Wifi device setup issues. If you want to set up a different device, you can find the instructions in Set up smart devices in the Google Home app.

  1. Close the Google Home app , then try setup again.
  2. If you're using an iPhone or iPad, open your device's Settings app.
    1. Tap Bluetooth and then turn on Bluetooth.
    2. Tap Privacy and then Local Network and then turn on 'Local network' for the Google Home app .
  3. Disconnect your router or point from power and then reconnect to power and then wait until the light slowly pulses either white or blue and then start setup.
    • Make sure that the power adaptor is connected to a working wall socket.
  4. If the device uses an Ethernet cable, check the connection. Note:
    • Google Nest Wifi points don't have Ethernet ports.
    • Make sure that the cable is connected to both your modem and router or point.
    • Make sure that the modem is powered on.
  5. For Wifi devices, open your phone's Wi-Fi settings, then find the Wi-Fi network that matches the sticker on the bottom of your device. Connect to this network using the setup code on the bottom of your device as the password, then return to the app to continue setup.
  6. If your router or point still doesn't appear in the Google Home app, factory reset your device and then wait for the light to slowly pulse white (Nest Wifi) or blue if you have Nest Wifi Pro or Google Wifi and then start setup again.
    • Note: A factory reset can take up to 10 minutes. Make sure that you wait until the process is complete before you start setup.

If these steps don't work, contact us.

Example of Google Wifi and modem setup

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