There are different issues that can interfere with the setup of your Google Nest Wifi or Google Wifi devices. If device setup fails, this article can help you resolve those issues.
When you set up your Google routers and points, you might encounter these issues:
- At one point, you can’t connect to the internet or get a Wi-Fi message such as:
- “Wifi point out of range”
- “Connection issue”
- “Something went wrong”
- “Problem connecting”
- The light indicates a network error.
- Google Nest Wifi router or point, or Google Wifi point shows offline in the mesh test part.
Troubleshooting
If you’re having issues with setup, follow these steps:
Step 1. Check your cables and connections
Step 2. Make sure you meet the setup requirements
Step 3. Force close, then reopen the Google Home app
Step 4. Uninstall, then reinstall the Google Home app
Step 5. Forget nearby networks
Step 6. Restart your Wifi device
Step 7. Use a different mobile device for setup
Issue not resolved?
If setup still isn’t working, try to factory reset your router or point, or you can contact support.