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Return a Nest device

If you aren't happy with your Nest device, please contact us so that we can help make it right.

Return a device for a refund

Important: Before returning your device, make sure that you perform a factory reset on your device. A factory reset clears your data from your device.

To return the Nest device that you purchased for a refund, review the refund policy and follow the return steps of the retailer from which you bought it.

  • If you purchased the device from the Google Store, find out how to return a device for a refund.
  • If you purchased the device from a different retailer, check the retailer's website or contact them for return information.

Make a warranty claim

If your device is defective through no fault of your own:

 The interactive warranty checker will help you check your warranty coverage, find solutions to common device issues, file a claim or connect with our team.

To review your device warranty, go to the Hardware Warranty Centre.

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