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We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. In the meantime, please visit our Help Center for troubleshooting articles and our Community Forums.

Return a Nest device

If you aren't happy with your Nest device, please contact us so we can help make it right.

Return a device for a refund

Important: Before returning your device, be sure to perform a factory reset on your device. A factory reset clears your data from your device.

To return the Nest device you purchased for a refund, review the refund policy and follow the return steps of the retailer you bought it from.

  • If you purchased the device from the Google Store, learn how to return a device for a refund.
  • If you purchased the device from a different retailer, check the retailer's website or contact them for return information.

Make a warranty claim

If your device is defective through no fault of your own:

The interactive warranty checker will help you check your warranty coverage, find solutions to common device issues, file a claim, or connect with our team.

To review your device warranty, go to the Hardware Warranty Center.

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