To return the Nest device that you purchased for a refund, review the refund policy and follow the return steps of the retailer from which you bought it.
Important: Before you return your device, make sure that you perform a factory reset on it. A factory reset clears your data from your device.
- If you purchased the device from the Google Store, find out how to return a device for a refund.
- If you purchased the device from a different retailer, check the retailer's website or contact them for return information.
If your device is defective through no fault of your own, this interactive warranty checker will help you check your warranty coverage.