We moved control of OnHub and Google Wifi devices to the Google Home app. You can easily migrate your Google Wifi network into the Google Home app, where you’ll be able to control your Wi-Fi network and other connected products in one place.

Return a Nest device

If you aren’t happy with your Nest device, please contact us so we can help make it right.

Return a device for a refund

Important: Before returning your device, be sure to perform a factory reset on your device. A factory reset clears your data from your device.

To return the Nest device you purchased for a refund, review the refund policy and follow the return steps of the retailer you bought it from.

  • If you purchased the device from the Google Store, learn how to return a device for a refund.
  • If you purchased the device from a different retailer, check the retailer's website or contact them for return information.

Warranty

You can review your device warranty using the Hardware Warranty Center.

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