Google Cloud Partner Advantage Support

Issue accessing Partner Advantage portal? See troubleshooting steps:

Error message: ERR_INVALID_DOMAIN

Issue: Issue The user account you are logging in with does not match your company’s listed domain(s). Please ensure the email on your account matches one of your company’s listed domains.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • Ensure the email domain you are logging in with matches one of the domains associated with
  • the partner account.
  • Confirm with your Partner Admin that the domain has been registered with the account and your User account has been set up with the appropriate email and domain.
  • Don’t know your Partner Admin? Open a case with the Partner Support Desk.
Partner Admin
  • Ensure that the correct company domain(s) have been listed in the Account Domain field under “My Account”. Format of value should be <domain_name.xxx>. If multiple domains are listed, they should be comma delimited with no extra spaces.
  • If a new domain needs to be added, open a case with the Partner Support Desk.

Error message: ERR_MSG_EMAIL_DOESNT_MATCH

Issue: Information in your User account does not match the registered account. Typically the email address you are trying to login with does not match the email address that was setup in your Partner Contact record.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • Ensure the email address being utilized is associated with a Google account. If you’re not sure, you can check the account by clicking here.
  • For information on setting up a Google account or associating your corporate email address to a Google account, refer to the Quick Reference Guide.
  • Confirm with your Partner Admin that the email address you are using has been registered in the Partner Advantage portal within the partner account.
  • Don’t know your Partner Admin? Open a case with the Partner Support Desk.
Partner Admin
  • Ensure there is a partner contact with the user’s email address associated to the partner account. 

Error message: ERR_INDENTIFIER_MULTIPLE_MATCH

Issue: You cannot be logged in with the user account information provided.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login. 

Error message: ERR_BAD_AUTH_DATA

Issue: You cannot be logged in at this time with the user account information provided.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • This issue typically resolves itself by waiting a few minutes and trying to log in again. If you continue to receive this message, open a case with the Partner Support Desk.

Error message: ERR_INVALID_USER

Issue: You cannot be logged in with the user account information provided.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • Ensure the email address being utilized is associated with a Google account. If you’re not sure, you can check the account.
  • For information on setting up a Google account or associating your corporate email address to a Google account, refer to the Quick Reference Guide.

Error message: ERR_USER_NOT_FOUND

Issue: The user account you are attempting to login with could not be found.

 
Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • Confirm with your Partner Admin your email has been registered as a partner contact in the partner account.
  • Don’t know your Partner Admin? Open a case with the Partner Support Desk.
Partner Admin
  • Verify that the user exists as a contact on the account you manage.

Error message: ERR_NONACTIVE_PARTNER_USER

Issue: This issue occurs when the Partner User account has not been enabled for Partner Advantage portal
access.


Troubleshooting:
User
  • Ensure you are using the correct account when attempting to login.
  • Confirm with your Partner Admin your email has been registered as a partner contact in the account and they have checked the “Is Community Access Enabled” box.
  • Don’t know your Partner Admin? Open a case with the Partner Support Desk.
Partner Admin
  • Verify there is a Partner Contact with the user’s email associated with the account.
  • Ensure the partner contact has “Is Community Access Enabled” checked.

Still having issues? 

Open a case with the Partner Support Desk.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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