Google Cloud Partner Advantage Support

When a user enters an email address associated with free email providers or a domain that is not authorized, this message will appear. Use the email associated with your partner organization.

When a user attempts to click the next button without providing a valid company email address, this message appears. A valid email address must adhere to a standard email format and should not originate from a free domain.

In the event that a user attempts to enroll using an email address not associated with an enterprise Google account, an error message will be displayed. To resolve this issue and allow the user to continue with the enrollment process, the Super Admin must add the user to Cloud Identity.

This error message indicates that the domain connected to your email address is already associated with an existing Google service. Before enrolling, it's necessary to establish ownership of the domain. More details about this process can be found in this support article.

To proceed, please sign up for Google Workspace Essentials and go through the domain verification process. Click on the sign up link and follow the remaining steps from the support article. Reach out to the Partner Support Desk once you’ve verified the domain and see the option to merge organizations for the free trial offer.

The error message you're encountering indicates that the email address you're using is associated with a personal Google Account. To proceed with the enrollment process, you'll need to use a generic email address like admin@companyname.com. Alternatively, you can have a team member who doesn’t have a Google account sign up or create a Cloud Identity account first, and then resume the enrollment process.

When using a generic email address like admin@companyname.com, ensure you can receive emails to that address. This is crucial as important communications regarding your enrollment status will be sent to that email address. Once you get access, you should be able to add the individual email as a user.

This error message indicates that the domain connected to your email address is already associated with an existing Google service. Before enrolling, it's necessary to establish ownership of the domain. More details about this process can be found in this support article.

“User email is invalid”

When submitting the enrollment form, users might encounter an error indicating that their email address is not in a valid format. This error message refers to the email address that the user entered on the enrollment/email page. These are additional Google Workspace validations.

“User recovery email is invalid”

During enrollment, users may encounter an error when submitting the form. This error indicates that the secondary email address provided is invalid. This issue is exclusive to users who do not have Cloud Identity associated with the email entered on the enrollment page. These are additional Google Workspace validations.

“Encountered an unexpected exception when creating the Cloud Identity”

If an error occurs during the enrollment process while creating the Cloud Identity account, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again.

“An unexpected error occurred while creating your account. Please try to create your account again in a few minutes.”

If an error occurs during the enrollment process while creating the Partner account, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again.

“Encountered an unexpected exception when creating the contact.”

If an error occurs during the enrollment process while creating the contact, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again