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We are a new Adwords user and are having problems with Google Account Manager. Please help. 0 Recommended Answers 4 Replies 2 Upvotes
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Hi Everyone,

Upon setting up our Google Adwords account we reached out to Google Ad's for assistance. We were assigned a Sales rep (I believe they are a subcontractor) who set us up with his dev team (adwords, analytics). This was during the holiday season. Long story short, we only had a short time with the team, and didn't get much stuff done.

Our goal was to run some test campaigns, and then ramp up our ad spending. After the holiday our Adword specialist (who was great and helpful) got reassigned. We reached out to our original 'sales rep', but got no response after multiple attempts. Another rep finally contacted us after several attempts of reaching out. They helped us out directly with some changes, but the results got worse instead of better. We reached out and wanted to setup another meeting to see how we could fix things and understand the issue. But we didnt get any response back, after several e-mail attempts we tried going on the Google Adword live chat for help. They couldn't contact anyone or have any type of management to go to, other than send an e-mail to the current 'account rep'. We still got no response. Finally after multiple chat attempts and multiple e-mails, they responded. A meeting was promised and missed, rescheduled and missed again..so we really don't know where to go.

We submitted the issue on a complaint form, but feel as if we are lost in the mix... Our only hope is this community, or our next step is reaching out and hiring a firm to help. Something we wanted to hold off on so that we could focus our budget on Google Adwords first.. while we are fine tuning our site and adwords account.

Any help would be appreciated.

Thanks!
John
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Google Ads is a self-service product, and I suggest that you either manage the ads yourself, or hire someone. In my experience the value of Google's help and advice is limited and sometimes wrong.
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Got it, thanks.
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Should you decide to run the campaign yourself, first learn and make yourself familiar with the system.
 Do not run a full-scale campaign without learning, and testing on a small scale. The consequences could be horrendous...
Start here;
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OK thank you
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