Google user
Original Poster
Mar 28, 2022

Counseling Business: Ads Being Flagged for Addiction Services

Hello, I work for a counseling company that has multiple franchise locations in the United States. Recently, our ads accounts for our different locations have begun to be flagged for "Addiction Services" and Google wants us to pay annually, per location, for a certificate to advertise on that topic. And the price they want us to pay is not cheap.

We have counselors who specialize in addiction counseling, but we are not a rehabilitation facility and do not claim to be. We simply have counselors who offer counseling to those dealing with substance abuse/addiction.

Google's offered solutions were to pay for the certificate or remove all mention of addiction and substance abuse from our site. Both are not viable options for us. We lose a lot of valuable SEO if we remove addiction and we would be unable to advertise and market those counselors whose specialty is addiction/substance abuse. 

Any time I contact Google Ads support I either get told the same old story, or I am told the ads were flagged by mistake and they allow our ads to run again. But then, another one of our accounts will get flagged and it starts all over again.

If anyone has any suggestions they would be greatly appreciated, I am at a loss here really. We either lose our ability to point ads to our website or we remove all mention of addiction/substance abuse and lose a substantial amount of SEO. 

Our website: https://wefixbrains.com/
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Recommended Answer
Mar 30, 2022
Example:
  Main site is https://wefixbrains.com and the landing page the ads point to would be something like https://info.wefixbrains.com/marriagecounseling 
 
You already have ads in your account for main domain and you can't delete those ads and your account already trigger compliance/certification issue.
 
I completely agree with the MosheTLV here but i am afraid that you account may still trigger compliance/certification since its been flagged once.
Last edited Mar 30, 2022
Diamond Product Expert MosheTLV recommended this
Helpful?
All Replies (15)
Mar 28, 2022
This is not you only, Google restricts advertising for recovery-orientated drug and alcohol addiction services. Google won't allow to run ads without certification.
 
Examples of recovery-orientated addiction services: Clinical addiction treatment providers, recovery support services like sober living environments and mutual help organisations, lead generators or referral agencies for addiction services, crisis hotlines for drug and alcohol addiction
 
To read more read "Addiction services" and how to apply for certification, please go to below link.
 
Mar 28, 2022
https://wefixbrains.com/counseling-specialties/substance-abuse-and-addiction-counseling/
Google user
Original Poster
Mar 28, 2022
So would we have to delete our page on addiction as a specialty if we want to advertise? Again, not a rehab facility but our counselors offer counseling related to substance abuse issues. 
Mar 28, 2022
This is an example;
Experience has shown that that are other sections that could be "interpreted" by a machine as addiction;
You should review the whole content of the site; Otherwise, there will be no end, very time a new page will be found... and the number of appeals is limited;
Mar 28, 2022
One solution to consider that works for companies such as your own - you can have one "SEO" website that you drive organic traffic too, and a separate website for paid traffic - which would have to be on an entirely different domain (e.g., not a subdomain) and not mention addiction.
Google user
Original Poster
Mar 29, 2022
What is we pointed our ads to landing pages that are subdomains of our main website but don't contain any backlinks to our main site? They would not mention addiction.

wefixbrains.com is our main site the landing page would be something like info.wefixbrains.com
Mar 29, 2022
Hello Jake, 
 
Using sub-domain is just a way to bypass the system & policy is in place.

Further to my reply above, Google only allows addiction services advertisers to bid on keywords relating to drug and alcohol addiction. I understand that you don't have the rehabilitation facility but you are still providing the service as counseling. You won't be able to bid for any of those keywords

Even if you manage to bypass the policies somehow, your ads will be restricted someday in future and Google will force you to have certification.
 
 
Google user
Original Poster
Mar 29, 2022
We aren't trying to advertise for addiction or even bid for those keywords. Our ads are about other counseling services and we are getting flagged simply because or site mentions addiction. This is why we need the SEO value of words like addiction on our page because we know we can't advertise about addiction.

So Google is saying that because our website mentions addiction we aren't allowed to run ads at all? Not even for say, marriage counseling?
Mar 29, 2022
Google will check the entire website for any keywords/text on website including the blog post or any other pages on the website. If you just want to advertise say, marriage counseling? then yes you can have a separate domain or sub-domain all together. 
 
But, if you try adding any other keywords in your Google ads account or running ads for any other service on main domain then Google will disapprove all ads in account. You also can not have multiple accounts for different services. All services should run from same Google ads account since its a single business/organization/entity.
 
Your initial question was for "addiction counseling services" that's why my reply was based on that particular situation.
 
Mar 29, 2022
>>"We aren't trying to advertise for addiction or even bid for those keywords. Our ads are about other counseling services, and we are getting flagged simply because our site mentions addiction."
 
This is not something a bot that checks the site can interpret from the content of the site;
The site should be free from any reference that implies or interpreted as addiction;
Google user
Original Poster
Mar 30, 2022
>>"then yes you can have a separate domain or sub-domain all together."

So if we made a "Marriage Counseling" landing page that was a subdomain of our main website we could point ads to it? Even if our main website still contains mention of addiction, but we are pointing all of our ads to landing pages on specific topics that are subdomains our ads can run?

Example:
  Main site is https://wefixbrains.com and the landing page the ads point to would be something like https://info.wefixbrains.com/marriagecounseling 
Mar 30, 2022
Subdoiamin are checks as well
Yoy need an entirely new domain
Recommended Answer
Mar 30, 2022
Example:
  Main site is https://wefixbrains.com and the landing page the ads point to would be something like https://info.wefixbrains.com/marriagecounseling 
 
You already have ads in your account for main domain and you can't delete those ads and your account already trigger compliance/certification issue.
 
I completely agree with the MosheTLV here but i am afraid that you account may still trigger compliance/certification since its been flagged once.
Last edited Mar 30, 2022
Diamond Product Expert MosheTLV recommended this
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