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Disable Google Forwarding Phone Numbers 1 Recommended Answer 6 Replies 10 Upvotes
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Last edited 2/6/19
I work for a bigger company and we always create a new tracking phone number for each new campaign. I realize that the Google forwarding number is not hurting anything, but the higher ups do not like that they are not seeing OUR tracking number on paid ads.
This service is great for smaller businesses, however we do not need it. Is there anyway to disable this feature?
The question of this thread was modified by a Google Community Manager to accurately reflect the proposed issue at hand.
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Hi Tommy, 

I've deleted the call extensions in Google Ads in a bid to stop people from seeing different numbers on our site. However, Google's call forwarding is still running and now I can't edit the extension to turn call reporting off. How else can I turn them off or do I have to wait for the cookies to run their course?

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I have the same probleme. Is it mandatory now to have a tracking number? it seemes that disabling has no effect in my campains. Any help for this issue please ?

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No, it is not mandatory to use a tracking number. Your can turn this feature off. 
Open Google Ads, click on Settings (left hand menu stack) and then click on Account Settings (top of page) and then click on Call reporting and set to Turned Off. 
Kind Regards,
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Thanks for the reply James. 

I did actually turn call reporting off but my colleague still had the forwarding number appear on the website for a couple of weeks afterwards. This has now gone - I believe the cookies may have expired.

Last edited 10/18/19
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Great, thanks for your answer James. I actually got someone from Google France on the phone to check up my account setting and she said that my set up was fine to not display anymore the random tracking phone number. I just have to wait 24 to 72h from now on so i hope it starts displaying my real phone number in the campains.
Thanks for your help
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