Hi,

 

There are a few different things to consider.

 

It is likely that these phone calls are not coming from Google Ads at all. Scammers and aggressive companies play trickery with slick words and fast-talking nonsense in the hopes someone will turn over their accounts to them. And oftentimes, the same scam company will keep calling until you get stern with them and ask for their full name, agency name, phone number and strongly use the words "are you Google or someone that represents Google?" Ask them to send you info to your email address on file with Google (don't give them a new one) or from their google.com email address - not a Gmail email address. Only Google employees can have a google.com email address.

 

Google does not harass or pester anyone with any of their products. They are a well-behaved company with regards to a users wishes. They gain nothing by aggravating or upsetting you... but those fake/scammers do!  

 

Please read this information and report them so Google can stop them from bothering you and others, too.

 

If the calls are genuine, one way to decrease it is by going over the "tool" icon on the top right corner of Ads and then on "Preferences". Select "Notifications" on the top of the page and turn off the options: "Customized help and performance suggestions", "Google market research" and "Special offers".

 

Kind Regards,

James

 

This "recommended answer" couldn't possibly be more untrue. Google ads reps harass and call me all the time, and yes they really are Google ads reps not scammers or fakes. They are relentless, calling some days at 5:00am, and not once but twice and sometimes even a third time to make sure I'm thoroughly annoyed. Followed by an onslaught of email telling me they have been trying to contact me but must have missed me and I should schedule a consult. And it's not like I'm the only one, there are countless threads on the internet of people complaining about the exact same thing.

I have tried again and again to stop this but to no avail.

It would be one thing if the calls were helpful but they are not. They are just salespeople in another country trying to get ad users to use features they don't need or want which drive up ad costs. And recommending changes that would have absolutely no positive effect for the business I am advertising.

I've been dealing with this for a least a year. Calls to my company are routed through our call center. So, not only are these people bullying me, but they're also bullying the poor customer service rep who has the misfortune of taking the call. It crossed the line from annoying to harassment a long, long time ago.

Hi All,

 

I am the owner of an advertising agency that has handled accounts with Google Ads (AdWords) since 2002. And I am the author of the recommended answer, which is correct and consistent with what works for thousands of account holders, including ours. My replies are carefully created to provide actual help to actual issues and I do care about your user experience and overall success online. 

 

With that said, I certainly believe each of you that are having unwanted calls and I would like to better understand your unique situation. 

 

1. Are you the owner of the accounts or a manger?

2. Did you create the accounts or take them over from the owner?

3. Are you the only admin on the account?

4. Are you or do you work for a badged Google Partner? 

 

If you can please answer those questions I can attempt to dig in to find a pattern and a solution. Being harassed is not the goal of Google Ads and a terrible user experience for each of you. 

 

Also, have any of you submitted feedback (upper right hand corner/?/feedback) from within each of the individual Google Ads accounts being targeted? Even if you have before, can you do this again? Please write out something complaining about the constant harassment and then copy & paste it into the feedback for each of your accounts. This will bypass the support teams and reach a different department that can investigate and bring about change. 

 

All the Best,

 

James

 

1. The National Do Not Call list applies to Mobile numbers. I think that for many of us, Google is calling our Mobile numbers. BUT If you are a current customer, then they are allowed to call you. BUT BUT if you ask them to not call you, then they have to stop.

2. The Google reps who call me also sometimes email me. They have google.com email addresses. I'm not sure if they are Google employees or if they are contractors. So far, 3 different people have emailed me, and their signatures are as follows: (a) "Account Strategist on behalf of Google / Google Customer Solutions," (b) "Google Implementation Team," and (c) "Google Ads (Subject Matter Expert)."

I've given up being civil with them. Now, I just yell at the top of my lungs and verbally berate them. I basically repeat "YOU TOLD ME THAT YOU WILL NEVER TO CALL ME AGAIN. WHY ARE YOU CALLING ME?" over and over again. I treat it as good lung exercise.

NOTE: They told me over the phone and over email that they left a note in my account to never call me again, that my account has a DNC (Do Not Contact) status. The last time they called me was March 9. Maybe the DNC is finally working.