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How do I get Google Reps to stop calling me? 1 Recommended Answer 102 Replies 254 Upvotes
How do I get Google Ads account representatives to stop calling my business lines and sending me emails? If I need their assistance I will contact them. There must be a way to stop their calling which borders on harassment.
The title of this thread was updated by a Google Community Manager to accurately reflect the issue asked.
The question of this thread was modified by a Google Community Manager to accurately reflect the proposed issue at hand.
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Hi Christina,
This discussion is regarding settings and issues with a Google Ads account... yet the description you provide refers to settings for a web browser.
If you are a Google Ads account holder the information discussed in this help thread pertains to it... or is completely useless... depending on the experience. lol
If you are not a Google Ads account holder and you are looking to adjust your Google account (not Google Ads account) settings... Please use this information to learn more.
Please know that Google does not make harassing phone calls only to offer a cost to end them. Those are outright scams by fraudulent companies using the Google name. Do not trust random people that contact you via phone, email, text, mail, or in person. It is best to block all unwanted phone calls with regards to scams.
Getting back to the issue this thread discusses, I have raised a formal complaint with the Google Ads team (not general support) and will be discussing it again very soon in person at the Google Headquarters. I do not believe it should be happening and I hope to cause a change for the better for those being troubled. I am not a Google employee and so the results will vary.
Kind Regards,
James
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Hi,
There are a few different things to consider.
It is likely that these phone calls are not coming from Google Ads at all. Scammers and aggressive companies play trickery with slick words and fast-talking nonsense in the hopes someone will turn over their accounts to them. And oftentimes, the same scam company will keep calling until you get stern with them and ask for their full name, agency name, phone number and strongly use the words "are you Google or someone that represents Google?" Ask them to send you info to your email address on file with Google (don't give them a new one) or from their google.com email address - not a Gmail email address. Only Google employees can have a google.com email address.
Google does not harass or pester anyone with any of their products. They are a well-behaved company with regards to a users wishes. They gain nothing by aggravating or upsetting you... but those fake/scammers do!
Please read this information and report them so Google can stop them from bothering you and others, too.
If the calls are genuine, one way to decrease it is by going over the "tool" icon on the top right corner of Ads and then on "Preferences". Select "Notifications" on the top of the page and turn off the options: "Customized help and performance suggestions", "Google market research" and "Special offers".
Kind Regards,
James
The answer of this reply was modified by a Google Community Manager to accurately reflect recent product and content changes.
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This "recommended answer" couldn't possibly be more untrue. Google ads reps harass and call me all the time, and yes they really are Google ads reps not scammers or fakes. They are relentless, calling some days at 5:00am, and not once but twice and sometimes even a third time to make sure I'm thoroughly annoyed. Followed by an onslaught of email telling me they have been trying to contact me but must have missed me and I should schedule a consult. And it's not like I'm the only one, there are countless threads on the internet of people complaining about the exact same thing.
I have tried again and again to stop this but to no avail.
It would be one thing if the calls were helpful but they are not. They are just salespeople in another country trying to get ad users to use features they don't need or want which drive up ad costs. And recommending changes that would have absolutely no positive effect for the business I am advertising.
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Hi, I 100% agree and will be following this thread to see if there is a way to get them to stop the onslaught of calls daily. I run multiple accounts and I get a different rep for every single account. Then they tell me to do the exact same thing every single time raise my budget. I don't need or want to raise the budget if I feel the need to raise it I will go in there and raise the budget myself. They are very annoying and not helpful in any way. Google Ads should just be a hotline for questions if the advertiser needs advice or help.
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As a manager for 22 Google Ads client accounts, I have also been receiving multiple (sometimes 4 or 5 a day) calls and emails from Google strategists wanting to set up meetings to review my client's ad assets. I was spending more time on the phone with Google than doing my work. Finally my boss intervened and said to stop responding to the calls.
Yesterday, I did as the above poster (James Clemens) suggested and set all my account Preferences to OFF for "Customized help and performance suggestions:"
Yesterday, I did as the above poster (James Clemens) suggested and set all my account Preferences to OFF for "Customized help and performance suggestions:"
If the calls are genuine, one way to decrease it is by going over the "tool" icon on the top right corner of Ads and then on "Preferences". Select "Notifications" on the top of the page and turn off the options: "Customized help and performance suggestions", "Google market research" and "Special offers".We'll see if it helps.
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@Chris92583
1. The National Do Not Call list applies to Mobile numbers. I think that for many of us, Google is calling our Mobile numbers. BUT If you are a current customer, then they are allowed to call you. BUT BUT if you ask them to not call you, then they have to stop.
2. The Google reps who call me also sometimes email me. They have google.com email addresses. I'm not sure if they are Google employees or if they are contractors. So far, 3 different people have emailed me, and their signatures are as follows: (a) "Account Strategist on behalf of Google / Google Customer Solutions," (b) "Google Implementation Team," and (c) "Google Ads (Subject Matter Expert)."
I've given up being civil with them. Now, I just yell at the top of my lungs and verbally berate them. I basically repeat "YOU TOLD ME THAT YOU WILL NEVER TO CALL ME AGAIN. WHY ARE YOU CALLING ME?" over and over again. I treat it as good lung exercise.
NOTE: They told me over the phone and over email that they left a note in my account to never call me again, that my account has a DNC (Do Not Contact) status. The last time they called me was March 9. Maybe the DNC is finally working.
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