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Unable to complete transaction: prepaid cards can't be used 1 Recommended Answer 22 Replies 93 Upvotes
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Last edited 4/3/19
Last month, I have filled my Ads balance from my visa debit card, and now I try to use the same card to fill the balance again and now I am receiving this message: “Unable to complete transaction: prepaid cards can't be used”.
 
How can this be? The last payment from this card was on: Mar 10, 2018, now the system says that it can’t be used?
The question of this thread was modified by a Google Community Manager to accurately reflect the proposed issue at hand.
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8/23/19
Google, could you please answer the question of why a Visa Debit card is not being accepted. If you read the question, it says Visa Debit, not prepaid cards. I am also having this issue and the company that represents me and runs my accounts say that it is recognizing the first 4 numbers but not the any others after that and saying it is an invalid card number. It is not. It is a Visa Debit card that your terms say you accept. I spoke to my bank CIBC and they would like to know what they need to do on their end to recognize it so the payment can go through. I tried to call your help line, but no one would help me because I am using a second party to represent me. I asked to speak to a manager, but was put through to a different area that required an account number and I don't have one. All I want to know is, what does my bank have to do to have it recognized.
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8/30/19
i am also met a same issue, my prepaid master card, amount ofcourse enough to pay the payment but google just decline my payment card, may i know why google rejected a valid master card? by the way, this is the only card i want to use and this mastercard is issued by AirAsia BiGPAY.
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9/2/19
I keep receiving messages from Google to settle my balance but it's also Google itself which changed the payment methods they accept. I created my ads account with an accepted cart, which doesn't now get accepted.. I tried to add 2 cards; none of them work as the 2 debit cards I have are considered "pre-paid" by Google. There's literally no way for me to settle this balance. I guess Google doesn't want my money...
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4 days
Same here, with my revolut business account credit card. The funny thing is that Revolut promote Adwords as a "perk".
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