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All about Google Ads Promotional Codes 1 Recommended Answer 11 Replies 42 Upvotes
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All about Google Ads Promotional Codes [Updated]
 
Hi All,
 
We noticed that our Community users had many questions on promotional codes. So, here we are with a three-pronged approach for some dedicated help.
 
  1. Product Expert Ahmed Ali has put together some FAQs and best practices from a user-perspective. Thanks Ahmed.
  2. Ads Support specialist Sarah has graciously agreed to help with complex promotional code issues. Thanks Sarah.
  3. Community team is happy to address any account-specific promotional code issues. 
So, please ask all your promotional code questions right here on this thread. 
 
Thanks,
Mini
 
Over to Ahmed for the FAQs and best practices.
 
The title of this thread was updated by a Google Community Manager to accurately reflect the issue asked.
The question of this thread was modified by a Google Community Manager to accurately reflect the proposed issue at hand.
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All Replies (11)
8/6/19
Good Morning,
I used a coupon stating if I spend £25 on ads I will be credited £75, I applied it on the 30/07 after making my account, the coupon was code (4Q3RP-R4GDA-3EGQ) it said to spend £25 then I will be credited £75, I spent the whole £25 budget probably in the last few days but cannot see that i've been credited the £75 or I can't find this anyway. I called google ads but they told me this coupon was apparently already claimed before I made my account however google ads sent me this coupon personally and it said it worked on my ads account when I applied it and it now says Status Fulfilled, is there a reason I may not have been credited this and what's the issue here as this is my first experience with google ads and i'm baffled?
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9/4/19
I am new to google ads. Unfortunately, I have used a promo code in a campaign that is extremely poorly planned. To be more specific I chose "smart" campaign type which (in my understanding) suppressed greatly the features that I can add (for instance I cannot add specific keywords. I can only edit a list of given/suggested keywords). The outcome was to have 0 impressions (and 0 clicks) for the last 24 hours. Moreover, I cannot find a way to change the campaign type. Thus my only options are either to remove the campaign or pause it.

Since I have not spent any money on this campaign, and since the coupon is not used and practically will never be used (due to poor planning of the campaign) is there a way (for example if I remove the problematic campaign) to use the same coupon on a different campaign?

Thank you in advance.
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9/5/19
Antonios,
 
Promo codes are for accounts, not campaigns. So achieving the spend in a different campaign is fine.
 
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2 days
If the code is showing invalid for you, make sure to try entering it without the dashes.  Tried this randomly after creating multiple new accounts, calling Google's support (the number on the promo email which is also incorrect), etc before it suddenly worked.
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