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Suspended account
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A friend had their Google ad account suspended. Google said because of suspicious behavior in payment activity. Huh? What is that? Makes no sense. How can payments to Google which is automatically setup be considered suspicious?
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Hi
 
This is a community forum, we are not Google employees,
Your friend should contact customer service: https://support.google.com/google-ads/contact/pf_suspended
 
The most common reasons for suspicious payment suspension:
  • Your card was used for an account has been suspended
  • Cardholder name does not match Google Ads account billing data
  • Your card is a virtual card
  • Card issuer bank is another country than the country you provided in Google Ads account billing data.
  • Irregular payments (payment were declined many times)
So if you appeal the decisions try to attach proofs to show your payment was legitimate.
 
Regards,
István
 
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It is a direct withdrawal from her checking account. The last payment was taken on the 7th but has not shown up on her bank account yet. That is all she knows
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Attaching proof that payment was legitimate? In My case they took the payment after a couple of error messages not sure what information/ proof would help other than my bank writing a letter to confirm.
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Hi
 
You wrote: " The last payment was taken on the 7th but has not shown up on her bank account yet." So her account was NOT charged. Probably there was no sufficient fund on it.
 
She should check her Google Ads account, if she owes money to Google Ads, she should pay that amount first (money transfer from her bank account) then appeal the decision, explaining what happened.
 
Regards,
István
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I have the exact same problem as you. I recently created an Ads account for my business (using our business cc that we always use) and was suspended due to failure to make a payment when I had auto-pay turned on. After paying the balance and submitting an appeal, I received a follow-up notice saying that my account was still suspended, this time for "suspicious payment activity".
My appeals are responded to with a default, unhelpful response that gives no clear indication explaining the violation, or how to fix it. I've called support as well and spoken to 5+ representatives who all claim that due to COVID, there is no support available and redirect me to an online help directory that provides zero value.
Will be following this thread to see what others have to share and wishing them luck in getting the account reactivated! FWIW I've seen multiple people have this issue as of late.
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Honest Answer would be!

Once account is suspended, It would be very difficult or impossible to get your account working again!

Please do not try if your services are not eligible for Google Ads, If you have, Please share business site, So we can help you!

Thank you
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I am having the same issue. Account suspended on September 1st because the card attached to my account was a prepaid card so the payment wasn't able to go through. I changed my card to a personal one, payment went through with no issue but my account is still suspended. I have appealed, spoken to someone on the phone who couldn't figure out my issue so I'm still here with no ads running and no help.
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