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8/16/19
Ads disapproved:malicious or unwanted software. how to fix? please help 1 Recommended Answer 5 Replies 3 Upvotes
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hello.

my ads were disapproved due to malicious or unwanted software. i dont know what to do. please suggest to me. my site is https://www.cantumdesign.com.my/ and http://www.sahala.com.my/

Thank you!
All Replies (5)
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8/16/19
hi james,

i dont think my theme effected cause im buying the theme comes with plugin. if its the plugin effected.. how to define that plugin problems?
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8/16/19
Hi Mohd,

Tracking down the actual culprit can be rather time consuming and varies greatly based on your unique situation. You can try to research each plugin and each theme installed and see if others are reporting the same issue. You will need to locate the malware breach and remove that plugin and/or theme and present a safe, secure and clean website to use Google Ads again. Support will not clear your account for use until you do. You may need to consider using a different platform for your website (no Word Press) and then wiping server, publishing new website and then removing all ads from the campaign to start again. You should pause all ads until issue is resolved to prevent your account from being suspended. 

All the Best,

James
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8/16/19
Hello Mohd!
 
I checked your website and can confirm that you website is affected with malvertising. 
 
I landed on this website https://www.cantumdesign.com.my/ and then clicked "about" and soon i received a pop-up adverting and redirected to another page.
 
 
 
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8/21/19
hi, my website is have malware, but is clean now..until now my ads is always disapproved,  i have contct suport, but there is no reply or answer by email
can anybody can help me, to approve my ads again..please
this my website www.duniapasir.com
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