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We've detected suspicious payments in your account. 2 Recommended Answers 39 Replies 151 Upvotes
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Hi all,

Since a couple of days the following has happened.
I have two companies under the same adres.
1 is billing via Credit Card and the other one via Automatic billing.

Now the one with the CC has been suspended for suspicious payments and the other one is still running.

The CC is valid until 2023 so this should not be the problem.

Does anybody know what the problem might be here?

Regards,
Dennie
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My company is having the same issues.  Suspended for "suspicious payment activity" but have never taken or sent any money anywhere.  CC is in my name, good for a long time.  I have perfect credit.  Call google support and they won't/cant  tell me anything.  File an appeal and they just send form letters that state the same thing over and over again with no detail.  

I am going to contact the FTC and file a complaint.  This is horrible service from google and likely illegal as it results in an inability to advertise.  Google is the largest online ad market and we deserve a bit better than the support they have provided thus far.
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Absolutely horrendous customer support. It's a catch-22 - 

Google:  You did something wrong
Me: Ok....how do I fix it?
Google:  We can't tell you
Me:  How can I fix the issue if I don't know what's wrong?
Google: You know what you did wrong
Me: I have no idea, can you tell me what is wrong?
Google: Our decision is final, Our support team will not be able to give you any more specifics on the suspension
Me:  WTF?
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Plus Drainage...if you do file a complaint, let me know as I'd like to add my complaint as well.
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Hi Everyone, 

Just read through the entire thread. I appreciate everyone sharing what they are experiencing. 

Starting date of this thread was 8/14/2019. Last week, I started experiencing the same error that everyone is describing. Are there any new solutions to this? 

James thanks for doing your best so far! Hoping you get more support from your Google Team soon buddy!
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