Jul 8, 2021

Image extension feature is not available for my client

My client's account have no image extension feature.
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What type of product are they selling?
 
I still have a few long-standing, well-behaved accounts that don't have image extensions enabled, and to be honest it seems quite randomly implemented.
Original Poster Karyyl Blueh marked this as an answer
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Recommended Answer
Jul 8, 2021
There are certain criteria, that advertisers need to qualify
  • A good history of policy compliance.
  • A Google Ads account in an eligible vertical or sub-vertical.
  • Sensitive verticals or sub-verticals—such as sexual content, alcohol, and gambling—aren't eligible for dynamic image extensions.
  • A Google Ads account that has been open for more than 90 days. More than 90 days old means, It is running account.
Gold Product Expert Archit Mittal recommended this
Original Poster Karyyl Blueh marked this as an answer
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Recommended Answer
Aug 3, 2021
Hi Karyyl,
 
I agree with my colleagues and would add that once requirements are met it means the account becomes eligible to be added to the feature. When features are restricted, such as this one, it can take time once an account meets the requirements to be adopted in. It's not an indication of any issues to resolve it's just a timing issue with the platform. 
 
All the Best,
 
James
Original Poster Karyyl Blueh marked this as an answer
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All Replies (19)
Jul 29, 2021
Having the same issue with one of our clients. They are the local version of AMA (Automobile Association).
Google user
Aug 3, 2021
Image Ads Extension is not available for us. We have all policy approved.
Recommended Answer
Aug 3, 2021
Hi Karyyl,
 
I agree with my colleagues and would add that once requirements are met it means the account becomes eligible to be added to the feature. When features are restricted, such as this one, it can take time once an account meets the requirements to be adopted in. It's not an indication of any issues to resolve it's just a timing issue with the platform. 
 
All the Best,
 
James
Original Poster Karyyl Blueh marked this as an answer
Aug 12, 2021
They're HVAC contractors, have been running ads for half a year now, and have no problem with the policy. If it's randomly implemented I think all I can do is wait. Thank you all!
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