Aug 9, 2019
Hi, what is the deal with Google strategists keep calling you? I've had many over the years
I am just wondering, I have talked too many Google strategists over the years while advertising in Google Ads. On occasions they used to be really helpful, I remember a person from Ireland who was brilliant, I used to look forward to their calls. Nowadays not so good. Seems to be a strategy they just want to add in things to make you spend over your budget, things that are not really relevant. I have a few different accounts I manage myself that are doing pretty well, they spend quite a bit but they return well. I get 2/3 emails a week sometimes.
So my question is, is it ok to say thank-you but no thanks to a strategists? I also run some campaigns on other platforms and I find the agents much better experience, I have had a few and they listen and don't pressure for bigger budgets or spend more money.
Thanks
Details
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Aug 26, 2019
Then she relentlessly called me after it was fixed saying the same issue. I was busy every time, but when I didn't pick up, she sent an email to several other people in my organization and in my CLIENT'S organization telling them there was something wrong with there account. These were people not even involved with the campaign, nor were they listed as contacts on the account and the issue HAD ALREADY BEEN ADDRESSED. Needless to say, this caused a huge upset and now I am left with the clean-up.
1) Just because I am called, does not mean I am obligated to pick-up. My time is valuable and reserved for my clients.
2) The issue had already been addressed. If the rep took two seconds out of their day to look again at my account, they would have seen it was updated.
3) Contacting email addresses NOT listed on the account is NOT ok. That rep had no idea what information what email address was privy to and it is inappropriate to contact people outside of those already authorized on the account. That is harassment.
4) The Google Rep potentially interfered with my livelihood. This was a big account for my business and, luckily, I have a good relationship with them and was able to do some damage control. However, if any circumstances were different, I may have lost a HUGE client. This is unacceptable.
I've since learn that most of these reps are contracted by Google and not "official" employees. But that should not stop Google from taking responsibility for these representatives calling and harassing me and my clients. There should at least be an option to disable calls from reps...I have been looking, but unable to find one. If anyone knows how to, I would LOVE the help.
Original Poster Gman001 marked this as an answer
Sep 3, 2019
I've even had clients tell me that the reps calling were so pushy and rude, and even slandered my abilities in managing their accounts. How unethical is that type of behavior? Having these barely able to speak English representatives, mostly from India, harassing clients and slandering the Managing Agency? Meanwhile, they have absolutely no clue what the needs of my clients are, always offering "suggestions" that are completely at odds to what is needed.
-Ben
Original Poster Gman001 marked this as an answer
I wasn't aware of this before, just found a form to complain about third party partners - https://support.google.com/adwords/contact/thirdparty_complaint
Suggest everyone use it.
Original Poster Gman001 marked this as an answer
All Replies (13)
They can be a nuisance. I had one insisting he had to work with me, and not taking no for an answer. Told me he'd been allocated two accounts and had to provide assistance. I tried to be polite, then just firmly said no and do not contact me or the client account holders ever again.
I've heard stories of them directly contacting clients, which they're clearly not supposed to.
I did get great advice from a strategist once, she was really helpful with the strategy, and didn't even tell me to increase the budget. But I don't see why I should deal with pushy ones.
And they really obscure the difference between themselves (a third party company) and Google, in a way that's not always honest.
Aug 9, 2019
Then she relentlessly called me after it was fixed saying the same issue. I was busy every time, but when I didn't pick up, she sent an email to several other people in my organization and in my CLIENT'S organization telling them there was something wrong with there account. These were people not even involved with the campaign, nor were they listed as contacts on the account and the issue HAD ALREADY BEEN ADDRESSED. Needless to say, this caused a huge upset and now I am left with the clean-up.
1) Just because I am called, does not mean I am obligated to pick-up. My time is valuable and reserved for my clients.
2) The issue had already been addressed. If the rep took two seconds out of their day to look again at my account, they would have seen it was updated.
3) Contacting email addresses NOT listed on the account is NOT ok. That rep had no idea what information what email address was privy to and it is inappropriate to contact people outside of those already authorized on the account. That is harassment.
4) The Google Rep potentially interfered with my livelihood. This was a big account for my business and, luckily, I have a good relationship with them and was able to do some damage control. However, if any circumstances were different, I may have lost a HUGE client. This is unacceptable.
I've since learn that most of these reps are contracted by Google and not "official" employees. But that should not stop Google from taking responsibility for these representatives calling and harassing me and my clients. There should at least be an option to disable calls from reps...I have been looking, but unable to find one. If anyone knows how to, I would LOVE the help.
Original Poster Gman001 marked this as an answer
I've even had clients tell me that the reps calling were so pushy and rude, and even slandered my abilities in managing their accounts. How unethical is that type of behavior? Having these barely able to speak English representatives, mostly from India, harassing clients and slandering the Managing Agency? Meanwhile, they have absolutely no clue what the needs of my clients are, always offering "suggestions" that are completely at odds to what is needed.
-Ben
Original Poster Gman001 marked this as an answer
Sep 18, 2019
Sep 19, 2019
Oct 14, 2019
I tried a few changes in one of my accounts and have noticed the cost almost treble in 7 days.
Can anyone give me advice on this as i feel it is going to do some serious damage to the company both for clients and also with regards to our relationship with Google directly
Oct 15, 2019
I wasn't aware of this before, just found a form to complain about third party partners - https://support.google.com/adwords/contact/thirdparty_complaint
Suggest everyone use it.
Original Poster Gman001 marked this as an answer
Oct 15, 2019
Google user
Oct 17, 2019
Jan 11, 2020
These account strategists with google email addresses (and access to your account) are working for 3rd party companies (Infinity Contact, TTEC, Teleperformance, Viafon GmbH) contracted by google. I confirm that they will call your clients directly to inform them that their campaigns are not performing adequately and that they need to speak to the adwords manager directly. The result is that clients will think that you as an adwords manager are not doing a good job. See link below.
Why am I being contacted by Infinity Contact or TTEC?
That being said, there is an unsubscribe link in their email "Schedule your complimentary Google Ads account review today". After unsubscribing I get this message:
You've unsubscribed. You will no longer receive Google Ads Account Strategist Informational messages. Your changes will take effect within 7 days.
Not sure if this will stop them from digging in our campaigns to contact clients directly. I know for a fact that they dig into your campaigns for the phone number of clients to call you. Because these phone numbers are not to be found in any account detail setting or billing settings.
Last edited Jan 11, 2020
Jan 17, 2020