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My account was suspended for unpaid balance. But now I pay my account in full is still suspended.
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My account was suspended for unpaid balance. But my money was available on my account. Now i pay in full, please i want to reactivate my account. Help me.
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A Passionate Technologist From The 1980's
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Hi,
 
Welcome to the Google Ads help community. 
 
We started seeing your same issue show up after hours on Friday. From what I can tell the account gets suspended with that same red bar alert but the accounts will either have no balance or even have a credit. It seems the alert is malformed. I have also discovered that the email notification for the suspension shows up 2-24 hrs after the account is suspended. 
 
Keep watch for the email notification and then use that info to proceed to the next step. You can learn more about the policies that surround suspensions with this information (<--Click it). The system uses a number of checks & balances to determine the credibility of the advertiser, which we are not able to discuss. 
 
You can also try the workflow tool (<--Click it) and get help with the issue. 
 
Sadly, there is not always an easy solution to resolve suspensions... and typically it cannot be reversed at all. You have to use the information provided to you by me and in the email alert and/or account notifications. You then have to research the issue with official Google Help Files (policies and guidelines), correct all of the issues to comply with policy 100%... and then file an appeal. 
 
Please use this interactive web form to file an appeal (<--Click it) and hopefully get your account back being active. 
 
Kind Regards,
 
James
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A Passionate Technologist From The 1980's
Relevant Answer
Hi,
 
Welcome to the Google Ads help community. 
 
We started seeing your same issue show up after hours on Friday. From what I can tell the account gets suspended with that same red bar alert but the accounts will either have no balance or even have a credit. It seems the alert is malformed. I have also discovered that the email notification for the suspension shows up 2-24 hrs after the account is suspended. 
 
Keep watch for the email notification and then use that info to proceed to the next step. You can learn more about the policies that surround suspensions with this information (<--Click it). The system uses a number of checks & balances to determine the credibility of the advertiser, which we are not able to discuss. 
 
You can also try the workflow tool (<--Click it) and get help with the issue. 
 
Sadly, there is not always an easy solution to resolve suspensions... and typically it cannot be reversed at all. You have to use the information provided to you by me and in the email alert and/or account notifications. You then have to research the issue with official Google Help Files (policies and guidelines), correct all of the issues to comply with policy 100%... and then file an appeal. 
 
Please use this interactive web form to file an appeal (<--Click it) and hopefully get your account back being active. 
 
Kind Regards,
 
James
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The problem I having is my account is in good standing and wont allow me to file an appeal to be reinstated to advertise. Called Google and tell them I am looping without ability to file the appeal form and they hang up on me. Even used the chat and they canceled out
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A Passionate Technologist From The 1980's
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Hi User,

The appeal form is online and is working correctly. You will need to use that process. 

All the Best,

James
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It will not allow me to get to that form to file
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A Passionate Technologist From The 1980's
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Hi User,

Why not? The form works for all. You will need to be logged into the Google Account that is the admin of the Google Ads account. 

All the Best,

James
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please note, most such appeal and related forms have been
redirected to the new workflow page and the workflow page
is entirely dynamic based on various user-specific details --

the page does not show the same for all users, even if the
user has logged-into the google-account that is the admin
of the google-ads account.
 
just one example: depending on the account-specific details, the workflow
may only indicate that, if the account is suspended a notification will
be seen at the top of account, or that the only option is to cancel the
account, or both -- with nothing to submit.
 
about the only other form is get-help --
which may also show different details --
if an account is permanently suspended,
for example.
 
 
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A Passionate Technologist From The 1980's
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Hi Celebird,

I do agree with all of that... and my point still remains that the user needs to be logged into the Google Account that is the admin. It's a rather important part to work through a Google Ads issue.

Any of the links I provided will lead to the next step for the end user with a suspension. And if that cannot they need to provide a screenshot or clear evidence of what they are experiencing... if we are to have a chance at helping.

Cheers,

James
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yes, to get the account-specific web-page, the user must
be logged-into the google-account that is the admin and
is rather an important part to work through a google-ads
issue -- this has always been true and important.
 
what is new since the original post, is that the blanket appeal-form is now
gone -- or rather, being logged-in to an account that is suspended may show
different workflow-details and may no longer show any appeal-form to submit,
depending on the suspension; which seems rather important in this case.
 
the original blanket appeal-form now redirects to the workflow page --
and the workflow-page details are dynamic based on who is signed-in.
 
yes, posting screen-captures is important.
 
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A Passionate Technologist From The 1980's
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Hi Celebird, 
 
Yes, absolutely so. 
 
I would even add that the end user who is suspended would be well served to log into the Google Ads account and use the alert info there and work from that starting point. That's usually most-useful to me. 
 
Cheers,
 
James
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A Passionate Technologist From The 1980's
Relevant Answer
Hi Official,
 
Please use your help thread to communicate to prevent those in this thread from getting muddled and lost.
 
Your help thread contains your specific details... including my already provided information to you. Other PEs and members here will review it and help further, if they can. 
 
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