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How to get my ads approved? 'Malicious & unwanted software' 0 Recommended Answers 6 Replies 6 Upvotes
Last edited 8/14/19
Disapproval issue with Google Ads account.
We have added the brand new website to our new account and as we wanted to start our first campaign. However, our ads have been disapproved due to 'malicious & unwanted software' before they even went live.
It is worth mentioning that every single online tool, including Google Search console does not indicate any malicious content on our website. In order to get out ads approved, we decided to make changes to our website.
After first contact with the Google Support team, they have provided us with the list of what they call 'malicious' links - couple of .jpg images, textual .css file and favicon.ico.
We removed all the files the support asked, as well as all the files we had on the server, even not listed ones. Moreover, some of the links to the third party websites was also removed from the website.
Then, we have requested manual review from the same support team. Their feedback was the same - list of files that were removed weeks ago.
The support clearly see that the files are not accessible and were removed completely from the website. However, we haven't heard anything but the same: 'contact web master' and 'remove malicious links', as the support members claim they are 'not trained'.
One of the Google support member was able to confirm that the problem is in their system:
"Of course, Might be that the file has been removed and the system was picking it up from cache which is not live, I will get back to you as soon as I hear from them"
Is there any other way to get help from Google regarding this concern?
Any contact or help would be appreciated.
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