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How to get my ads approved? 'Malicious & unwanted software' 1 Recommended Answer 9 Replies 40 Upvotes
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Hello,

Disapproval issue with Google Ads account. 

We have added the brand new website to our new account and as we wanted to start our first campaign. However, our ads have been disapproved due to 'malicious & unwanted software' before they even went live.  

It is worth mentioning that every single online tool, including Google Search console does not indicate any malicious content on our website. In order to get out ads approved, we decided to make changes to our website.

After first contact with the Google Support team, they have provided us with the list of what they call 'malicious' links - couple of .jpg images, textual .css file and favicon.ico. 

We removed all the files the support asked, as well as all the files we had on the server, even not listed ones. Moreover, some of the links to the third party websites was also removed from the website. 

Then, we have requested manual review from the same support team. Their feedback was the same - list of files that were removed weeks ago. 

The support clearly see that the files are not accessible and were removed completely from the website. However, we haven't heard anything but the same: 'contact web master' and 'remove malicious links', as the support members claim they are 'not trained'. 

One of the Google support member was able to confirm that the problem is in their system:
 "Of course, Might be that the file has been removed and the system was picking it up from cache which is not live, I will get back to you as soon as I hear from them"

Is there any other way to get help from Google regarding this concern? 
Any contact or help would be appreciated.

Many thanks, 
Mia,
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Thank you for your reply. 
We have reviewed the website with our developers and removed everything, including all the specific links Google Support provided to us, just left raw html with simple text. 
Is there any specific person who would be able to help me regarding to this issue?
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Contact the support team and explain them everything in detail. Explain each step to you took to clean the website and request them for a manual review. Sometimes they ask you the report by replying the email in which they send you suspicious links.
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Dear Sunil, 
Thanks for your reply. We are contacting Google Support every single day, explaining what has been done. However, even after the manual review they keep sending us same two-three links that does not even exist anymore and has 404 error.  
As mentioned, Search console and other online tools does not indicate any malicious content. 
We have provided them all the screenshots indicating the information mentioned but nothing, apart non-existing links, haven't received from them. 
Is there any way I could solve this issue and get qualified help besides Google Support? 
Thanks,
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This seems to be a common problem with Google Ads.
I am having the same issue for a site of mine that is reported clean in both the Safe Browsing site status and on Google Search Console. 
The is a business with the same name that provides software and I have a feeling Google is mixing up the two entities. 
Looking for a solution.
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