Request an update to your payments profile information

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Please ensure you are logged in as a user with access to the Google Ads account in question before submitting your support request. If you aren’t logged in as a user with access, you will experience a delay in resolving your issue.
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In order to comply with local tax and invoicing regulations, Google needs to keep your current Turkey Tax ID, tax status, and tax office information in your Google payments profile. Please provide the details requested in the form below to ensure that the information we have is up-to-date and accurate.

If you select the “Government Body - Subject to VAT Withholding” tax status, we will verify your eligibility and if you are eligible, we will update our systems to ensure that VAT is partially collected by Google on invoices you receive from us. Until we receive and validate your tax status update, full VAT will be charged.

If you select the “VAT Exempt” tax status, you will receive a separate communication from Google to obtain your VAT exemption certificate so we can verify your status and update our systems to ensure you are not charged VAT on invoices you receive from us. Until we receive and validate your VAT certificate, full VAT will be charged.

Google can’t advise you on tax matters, so please contact your tax advisor for any questions regarding this change. If you also need to update your billing address, please contact us.

To comply with the local tax regulations, we need to obtain your digital exemption certificate for the VAT Exempt tax process.

If you have a paper certificate, please upload a scanned copy below. Failure to comply may result in receiving VAT invoices without the exemption being applied.

The exemption is valid only if you have "VAT Exempt" status. The exemption certificate must be submitted to Google fully completed. Once received and validated, the exemption will then be applied to your invoices.

Google can’t advise you on tax matters, so please contact your tax advisor for any questions regarding this change. If you need to update your billing address, please contact us.

If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.

Please use the format xxx-xxx-xxxx

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Include email address(es) of those you would like to CC on this submission.
You can find this as "Billing ID" on your invoice (for example, 1234-1234-1234) in the Details section.
e.g. 0123456789
Please be as detailed as possible.
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.
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