About payment processing times

 

Bank account (also known as direct debit)

Processing time:

  • It can take several days to process your payment.
  • If your account is new, your ads will run once you've verified your bank account. If you'd like your ads to show in the meantime, you can use a credit card to pay for costs.
  • If your account isn't new, just assign your bank account as a primary payment method. Again, it'll work once your bank account is verified.
  • If you don't want your ads to run immediately after your bank account is verified, be sure to pause your campaigns.
  • Please keep all records of a payment until you see that it has reached your Google Ads account.

Banelco and PagoMisCuentas.com

Making payments through Banelco and PagoMisCuentas.com is available only to Google Ads accounts that have a billing address in Argentina and the Argentine Peso (ARS) as the selected currency. If you select Banelco or PagoMisCuentas.com as your account's payment method, you'll be able to make payments in four ways:

  • At an ATM in the Banelco network
  • On the PagoMisCuentas.com website
  • Via your bank's online banking service
  • In the counters available for cash payments

After you choose this payment method, your Google Ads account will be assigned a unique reference number. Make sure to include this number whenever making a payment so that we can match the funds to your account. Payments will typically reach your Google Ads account within three to five business days.

LGU+

If your account is on the manual payments setting, you can make a secure payment using local credit card, online money transfer, or a virtual bank account through our payment partner, LGU+.

Make a payment by LGU+

To make a payment using LGU+, follow these directions, making sure that you're using Internet Explorer as your browser:

  1. Sign in to your Google Ads account at https://ads.google.com.
  2. Select the tool icon  and under "Billing," choose Billing summary. Go there now
  3. Click the Make a payment button.
  4. Enter the amount that you'd like to pay and click Make a payment.
  5. Complete your payment using the secure LGU+ website that appears.

You should see your payment credited to your Google Ads account within 24 hours. Contact us if you don't see your payment appear after more than one day.

Boleto bancário

You can pay the boleto on the day it was generated, or schedule the payment for a more convenient date, keeping in mind the eight-day expiration period. If you miss this period, you can generate a new boleto and discard the old one.

Processing time: Once you've submitted your boleto at your bank or your bank's online boleto payment page, your payment should be processed within about 3 business days. If you're making your first payment or your account was out of funds, your ads will typically start running at this point. Continue to make payments as needed in the future. You can issue and pay boletos in any amount over R$40.00.

One-time use credit card

Processing time: Just like physical credit cards, your ads will start serving almost immediately after you've made a payment.

In some cases, Google Ads may test a small charge on your card to make sure it's valid. You won't actually pay that test amount, but the amount of your payment will be reduced by it. For example, if you decide to charge $300 to your card, Google Ads may make a test charge of $1 and your card will be charged $299 to run ads.

Once your one-time use card's expiration date or credit limit is reached, be sure to generate another one-time use card and enter the information in your account for future payments. Otherwise, your payment could be declined. For all other payment declines, please contact your local banks.

Please keep all records of a payment until you see that it has reached your Google Ads account.

Money Transfer

Once we receive your money transfer, we'll send you an email. Your ads will typically start running then if they had stopped or if this is your first payment. If you're refreshing your balance, your ads will continue running.

Processing time: Typically your payment will be processed in 2 to 5 business days, depending on your location. In some cases, it can take up to 30 days. That's because a money transfer depends on a few factors, including local bank processes. Please keep all records of a payment until you see that it has reached your Google Ads account.

If your payment isn't showing

If you're worried that your payment is taking too long, there are a couple things you can do to check that your payment is on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over 2 weeks since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this contact form (by clicking the "Choose File" button). 

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (that's Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

Money Transfer

Once we receive your money transfer, we'll send you an email. Your ads will typically start running then if they had stopped or if this is your first payment. If you're refreshing your balance, your ads will continue running.

Processing time: Typically your payment will be processed in 2 to 5 business days, depending on your location. In some cases, it can take up to 30 days. That's because a money transfer depends on a few factors, including local bank processes. Please keep all records of a payment until you see that it has reached your Google Ads account.

If your payment isn't showing

If you're worried that your payment is taking too long, there are a couple things you can do to check that your payment is on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over 10-15 days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this contact form (by clicking the "Choose File" button). 

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (that's Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

Money Transfer

Processing time: Usually 3 business days, but it can take longer. That's because a transfer depends on a number of factors, including your bank's processes. Be sure to keep all payment records and receipts until you see that the payment has reached your Google Ads account. 

If your payment isn't showing

If you're worried that your payment is taking too long, there are a couple things you can do to check that it's on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over five business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button). 

How to include a valid proof of payment

  • A valid proof of payment follows these guidelines:
  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
    • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.
     

Bank transfer using iDEAL

Processing time: Funds will be credited to your Google Ads account typically within 2 hours, but it can sometimes take longer. Be sure to keep all payment records and receipts until you see that the payment has reached your Google Ads account.

Delays

If you're worried that your payment is taking too long, there are a couple things you can do to check that it's on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over three days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button). Click the link below to see more about a valid proof of payment:

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

Connection problems and payments

If you don't see your payment credited to your account within two or three hours, it's possible that the online connection between your bank and GlobalCollect was interrupted. This happens sometimes, unfortunately. 

More on interrupted connections

Here's what you can expect, based on the type of connection interruption you encounter:

  • Temporary interruption: GlobalCollect will receive a payment notice from your bank but the connection to Google might be interrupted. You won't receive an error message, but your payment will be applied to your Google Ads account after it's been processed. This can take as long as five days.
  • Permanent interruption: You'll receive an error message about an unsuccessful payment. If you want, you can make a non-real time bank transfer to GlobalCollect, which can take five to 10 business days before being credited to your account.

Bank transfer using Giropay

Processing time: Funds will be credited to your Google Ads account typically within 2 hours, but it can sometimes take longer. Be sure to keep all payment records and receipts until you see that the payment has reached your Google Ads account.

Delays

If you're worried that your payment is taking too long, there are a couple things you can do to check that it's on its way:
Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over three days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button).

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.
     

Convenience store or Pay Easy

Processing time: Your payment will usually be credited to your account within three business days. Please keep all records of a payment until you see that it's reached your Google Ads account.

Delays

If it's been over three business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button). 

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

NetBanking

Processing time: Your account balance will typically update within 48 hours of making a payment. At that point, your ads will typically start running if they weren't already.

Delays

If you're worried that your payment is taking too long, there are a couple things you can do to check that it's on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over five business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button).

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
    • The name of the remitting bank.
  • For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

BPAY

Processing time: Your manual payment should be credited to your Google Ads account within two to three business days. If this hasn't happened after three business days, read the section below for troubleshooting tips.

Delays

If you're worried that your payment is taking too long, there are a couple things you can do to check that it's on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over two business days since you initiated the transfer and you still don't see your payment reflected in your account, you can contact us. You'll need to include a valid proof of payment with this form (by clicking the "Choose File" button).

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds (Google Google Ads).
  • The name of the remitting bank.

For your security, please black out any sensitive information on your bank or credit card statement, particularly your entire bank account number or the middle eight digits of your credit card number.

ASSIST saved bank card

Processing time: ASSIST payments can take up to 24 hours to process after ASSIST sends you an email.
If it's been over 24 hours since you made the payment, and you still don't see your payment reflected in your account, contact us and we’ll be happy to help.

Yandex.Money

Processing time: Your payments can take up to 24 hours to process after Yandex.Money sends you an email. If it's been over 24 hours since you made the payment, and you still don't see your payment reflected in your account, contact us and we’ll be happy to help.

Qiwi

Processing time: Your payments can take up to 24 hours to process after Qiwi sends you an email. If it's been over 24 hours since you made the payment, and you still don't see your payment reflected in your account, contact us and we’ll be happy to help.

Money transfer

Once we receive your money transfer, your ads will typically start running if they had stopped or if this is your first payment. If you're refreshing your balance, your ads will continue running.

Processing time: 2 - 3 business days, depending on your location. In some cases, it can take up to 10 days. That's because a money transfer depends on a few factors, including local bank processes. Please keep all records of a payment until you see that it has reached your Google Ads account.

If your payment isn't showing

If you're worried that your payment is taking too long, there are a couple things you can do to check that your payment is on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over one week since you made the transfer and you still don't see your payment reflected in your account, contact us and we’ll be happy to help. You’ll be asked to include the following information:

  • Proof of payment from your bank or a copy of your bank statement showing the transfer
  • The 26-digit Google bank account number that appears on the Make Payments page in your Google Ads account
  • Your Google Ads account email and Customer ID that appears at the top of your Google Ads account

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds.
    • The name of the bank you used.

For your safety, please black-out any sensitive information on your bank statement, particularly your bank account number.

MoMo e-wallet

Processing time: Your payment can take up to 24 hours to process after you have received a payment confirmation email. If it's been over 24 hours since you made the payment, and you still do not see your payment reflected in your account, contact us and we’ll be happy to help.

Convenience store

Once we receive your payment, we'll send you an email. You ads will typically start running at that point if they weren’t already.

Processing time: It may take up to 5 business days to process your payment. Keep all records of your payment until you see that it's reached your Google Ads account.

Post office

Processing time: Once we receive your payment, we'll send you an email. You ads will typically start running at that point if they weren’t already.

It may take up to 5 business days to process your payment. Keep all records of your payment until you see that it's reached your Google Ads account.

NetBanking

Processing time: It usually takes a few minutes to process your NetBanking payment, but in some cases, it might take up to one business day. Once your account balance is updated, you ads will then start running if they weren’t already.

If your payment isn’t showing

If it's been over one business day since you made the payment and you still don't see your payment reflected in your account, contact us and we’ll be happy to help. You’ll be asked to include the following information:

  • Proof of payment from ChinaPay
  • Your Google Ads account email and Customer ID that appears at the top of your Google Ads account

PayPal

Processing time: Your payments can take up to 24 hours to process after PayPal sends you an email. If it's been over 24 hours since you made the payment, and you still don't see your payment reflected in your account, contact us and we’ll be happy to help.

Money transfer

Processing time: It usually takes 2 to 5 business days to process your transfer, depending on your bank. Keep all records of your payment until you see that it's reached your Google Ads account.

Once we receive your money transfer, we'll send you an email. You ads will typically start running at that point if they weren’t already.

If your payment isn't showing

If you're worried that your payment is taking too long, there are a couple things you can do to check that your payment is on its way:

  • Check that your funds have been withdrawn from your bank account. If they haven't, contact your bank.
  • Check with your bank that the funds were transferred to the correct account. The account number should be the same as the one listed in our payment instructions (generated when you made a money transfer payment in your Google Ads account).

If it's been over one week since you made the transfer and you still don't see your payment reflected in your account, contact us and we’ll be happy to help. You’ll be asked to include the following information:

  • Proof of payment from your bank or a copy of your bank statement showing the transfer
  • The 26-digit Google bank account number that appears on the Make Payments page in your Google Ads account
  • Your Google Ads account email and Customer ID that appears at the top of your Google Ads account

How to include a valid proof of payment

A valid proof of payment follows these guidelines:

  • It can be a scanned copy of your receipt or a screenshot of your bank's online statement.
  • It must be in an uneditable format, such as .jpg, .gif, or .png.
  • It must include the following information:
    • The date the transfer was made. If possible, show all transactions for five days before and after the payment.
    • The amount and currency of the payment.
    • The beneficiary of the funds.
    • The name of the bank you used.

For your safety, please black-out any sensitive information on your bank statement, particularly your bank account number.

If you have any questions or concerns about a payment in your account, contact us to get in touch with support.
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