If your payment method is declined, it may be disabled in your Google Ads account, which can lead to your ads not running or your account being suspended. Common reasons for a declined payment include incorrect card information, an expired card, insufficient funds, exceeded transaction limits, or bank restrictions on internet or international transactions.
Before attempting to re-enable your payment method, it's crucial to contact your bank or credit institution. Confirm with them that there are no issues with your card or account (like insufficient funds or transaction limits) and that it's authorized for use with Google Ads. After issues are resolved with your bank, you can try to re-enable the payment method or make a manual payment.
To re-enable your payment method:
- Go to Payment methodswithin the Billing icon
.
- Find your payment method, and make sure that all details are correct (like card number, expiry date, CVV, billing address) are correct and up-to-date.
- Select Re-enable payment method.
If re-enabling doesn't work, or if you continue to experience issues, consider adding a different card or bank account. To prevent future disruptions, it's highly recommended to add a backup payment method. If your account was suspended due to an outstanding balance, clearing this balance is necessary to reactivate your account. Account review and reactivation after clearing a balance can take 24-48 hours.
If your payment method has been declined, it may be disabled in your Google Ads account, which can lead to your ads not running or your account being suspended. Common reasons for a declined payment include incorrect card information, an expired card, insufficient funds, exceeded transaction limits, or bank restrictions on internet or international transactions.
Before attempting to re-enable your payment method, it's crucial to contact your bank or credit institution. Confirm with them that there are no issues with your card or account (like insufficient funds or transaction limits) and that it's authorized for use with Google Ads. After issues are resolved with your bank, you can try to re-enable the payment method or make a manual payment.
To update or re-enable your payment method:
- Go to Settings within the Billing icon
- Under the “Payment methods” section, find your declined payment method.
- Select Fix it.
- Make sure that all details for this payment method (like card number, expiration date, CVV, and billing address) are accurate and up-to-date.
- Select Re-enable payment method.
If re-enabling doesn't work, or if you continue to experience issues, consider adding a different card or bank account. To prevent future disruptions, it's highly recommended to add a backup payment method. If your account was suspended due to an outstanding balance, clearing this balance is necessary to reactivate your account. Account review and reactivation after clearing a balance can take 24-48 hours.
