View details of each call

Available call details

You'll find the following details available for each call to your Google forwarding numbers:

  • Start time
  • Duration
  • Caller country code
  • Caller phone number (available for most calls longer than 15 seconds, except in India and Japan)
  • Caller area code
  • Status (missed or received)
  • Call source
  • Call type
  • Campaign
  • Ad group
  • Recording (if call recording is enabled)
  • Search keyword

How to view the details of each phone call

  1. In your Google Ads account, click the Campaigns icon Campaigns Icon.
  2. Click the Insights and reports drop down in the section menu.
  3. Click Report editor.
  4. Under “Ads and assets”, click Call details.
Note: If “Ad group” is selected as a column in the call details report, you won’t be able to view call details for Performance Max campaigns.

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