View details of each call

Available call details

You'll find the following details available for each call to your Google forwarding numbers:

  • Start time
  • Duration
  • Caller country code
  • Caller phone number (available for most calls longer than 15 seconds, except in India and Japan)
  • Caller area code
  • Status (missed or received)
  • Call source
  • Call type
  • Campaign
  • Ad group
  • Recording (if call recording is enabled)
  • Search keyword

How to view the details of each phone call

  1. Sign in to your Google Ads account.
  2. Click the Reports icon .
  3. Point to Assets (legacy), and then click Call details.
Note: If “Ad group” is selected as a column in the call details report, you won’t be able to view call details for Performance Max campaigns.

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