1.2.3 Why UX matters

UX and conversion rate optimisation can open new budget opportunities by improving the profitability of your clients through increasing mobile conversion rates.

Cost effectiveness

UX and conversion rate optimisation capitalises on traffic that your clients already have. This means that your clients aren’t spending more money getting visitors to their site, just doing a better job of converting them once they get there. Optimisation increases their return on their current investments, and converting a higher percentage of their current visitors is much more cost-effective than attracting new ones.

Lowering customer acquisition costs

Doubling your client's’ conversion rate means halving their cost per action (CPA), or how much each new customer costs to them.

More money to spend on additional acquisition

More profit means extra money to spend on acquiring new users. When your client's’ conversion rate increases, suddenly they can afford to advertise in other media (online and offline), which makes their company much more robust.

Small changes make big impact

Evaluating a page's or site's sales funnel can uncover opportunities to reduce anxiety and friction for the user. What sometimes catches people off guard is that even the smallest change can greatly increase conversions on a page. In fact, there have been tests that prove that simply changing the colour or the wording on a button (call to action) can increase conversion rate by as much as 200%.

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