About screening for Local Services ads

To advertise with Local Services, businesses must pass Google’s screening and qualification process for their business category. This screening process varies by category but may include licence, insurance and background checks. 

As explained in our advertising policies, all business owners using Local Services ads must complete a background check. In some categories, all workers of the business who perform your core services for customers (service professionals) must also complete a background check. All background checks are performed by local background check partners at no cost to you. 

Some business categories also require licences and insurance. Licence requirements might vary by location. 

About background checks

Business background check

An authorised representative (business owner or manager) must complete the background check on behalf of the business. The business background check covers civil litigation history of the business. 

In applicable categories, the representative will provide Google’s background check partner a list of service professionals who must also complete the background check process.

Business owner background check 

All owners of the business must complete a criminal background check.  This background check involves identity and criminal history checks. 

Service-professional background check

If your business signs up for Local Services ads in an applicable category, every employee, independent contractor, temporary worker, contingent worker, vendor or other worker (service professionals) who will perform core services for the customer must complete a background check. Office managers, clerical workers, customer support representatives (or others that don’t service customers directly) don't need to complete background checks. This background check involves identity and criminal history checks. 

Cost of background checks

There's no cost to you for the background checks.

Who performs the background checks?

Background checks are performed by local background-check partners. Background-check results for Local Services providers remain strictly confidential between the professional and background-check company. Background-check partners may send Google anonymised or aggregated data for quality control purposes.

Google publishes general eligibility criteria for the Local Services ads programme and your obligations during the background-check process. For more information, please see our advertising policies.

If you have questions about the information checked, time period covered, appeals and more, you can contact the local background-check partner for your area.

What does a background check cover?

The background check involves identity and criminal-history checks (such as cross-checks against national sex offender and terrorist/sanctions registries in the US). At the company level, the process includes civil litigation history (such as judgments and liens from federal and state courts in the US).

How are background checks conducted?

Before our background-check partners run any background checks, they provide each individual with the opportunity to review the necessary disclosures under state, federal, county, country or provincial law(s). Our background-check partners also ensure that each individual agrees to the terms before conducting the checks. The disclosures and terms allow background-check partners to conduct the checks for Local Services ads and any follow-up checks in the future. Our background check partners are trusted vendors who have undergone strict data security audits and take care to protect each individual’s privacy.

What happens if you fail a background check?

Businesses that fail the background-check process aren't eligible to participate in Local Services ads. Please note that you and your workers can always contact background-check partners to identify any errors, inaccuracies or otherwise respond to background-check results. After receiving a final decision of disqualification (e.g. after resolving any errors or inaccuracies that you may have raised), you must wait an additional thirty (30) days to reapply for admission to Local Services ads by Google. If your second application is also denied, you then must wait one (1) year before reapplying to the platform.

Learn more about Local Services ads policies

About insurance checks 

For categories that require general liability insurance, businesses are required to submit their certificate of insurance. The minimum insurance amount required depends on the category and location. 

About licence checks 

Depending on the country, Google verifies that advertisers hold applicable state, provincial and/or country-level licences for businesses and owners/managers. The licences that Google has verified for each advertiser are displayed on their provider profile.

Advertisers must also confirm that they hold applicable county- and city-level licences, and that all service professionals are appropriately licensed. 

About advanced verification 

For some business categories, advertisers will be required to complete Advanced Verification in order to prevent fraudulent businesses from advertising on Google using false identities. The Advanced Verification process combines a review of your Google Ads account (if applicable), publicly available data and video interviews conducted by Google. The check includes enquiries into business registration validity and evidence of fraudulent or misleading business practices.

Requirements by category for US advertisers

Categories (listed alphabetically) Background check requirements Insurance requirements Licence requirements Overview
Appliance repair - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
An appliance-repair professional is a service provider that works on the maintenance, repair and installation of appliances, among other services.
Auto glass - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
An auto glass professional is a service provider that repairs cracked car windows, among other services.
Car repair - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
A car-repair professional is a service provider that works on the maintenance and repair of car engines and bodies, among other services. 
Carpet & Upholstery cleaning - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
A carpet- and upholstery-cleaning professional is a service provider that specialises in the cleaning and maintenance of carpet, flooring and furniture upholstery, among other services.
Electrician - Business check
- Owner check
- Service-professional check
- General liability insurance - Business licence on state level*
- Owner licence on state level*

An electrician is a service professional that works on the installation, maintenance and repair of electrical systems, among other services.

Note: The electrician category is considered an urgent category because consumers will often call an electrician for time-sensitive, urgent need (exposed wiring, critical electronic failure, etc.). 

For this reason, the electricians listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.

Event planners - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
An event planner organises and coordinates events, such as weddings and parties, among other services.
Garage door - Business check
- Owner check
- Service-professional check
- General liability insurance - Business licence on state level*
- Owner licence on state level*

A garage door professional is a service provider that works with overhead and garage door systems, among other services.

Note: The garage door category is considered an urgent/duress category because consumers will often call a garage door provider for time-sensitive, urgent need (garage door won’t open or close). 

For this reason, the garage door providers listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks and Google’s Advanced Verification screening process.

House cleaning - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
House-cleaning professionals perform standard or deep cleans on offices or homes, among other services.
HVAC - Business check
- Owner check
- Service-professional check
- General liability insurance - Business licence on state level*
- Owner licence on state level*

An HVAC professional installs, maintains and repairs furnaces and central air-conditioning systems, among other services. 

Note: The HVAC category is considered an urgent category because consumers will often call an HVAC for time-sensitive, urgent need (heater is broken in freezing temperatures).

For this reason, the HVAC professionals listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.
 

Junk removal - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Junk-removal professionals remove and dispose of or donate appliances, waste, furniture or other items.
Lawn care - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Lawn-care professionals maintain lawns including installation, and maintenance such as weed control, mowing and seeding, among other services. 
Locksmith - Business check
- Owner check
- Service-professional check
- General liability insurance - Business licence on state level*
- Owner licence on state level*

A locksmith is a service professional that works with locks, keys and security systems, among other services. 

Note: The locksmith category is considered an urgent/duress category because consumers will often call a locksmith for a time-sensitive, urgent need (locked out of home, car or office). 

For this reason, the locksmiths listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks and Google’s Advanced Verification screening process.

Moving - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Removals professionals pack, move, store and unpack belongings, among other services.
Pest control - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Pest control professionals inspect and remove various types of pests including bugs, rodents and wildlife, among other services.
Pet boarding - Business check
- Owner check
- Service-professional check
N/A - Business licence on state level*
- Owner licence on state level*

Pet-boarding professionals care for pets overnight. Some may offer additional services, including grooming, among other service. 

Note: The pet boarding category is considered a sensitive category because professionals may stay the night at a consumer’s home. 

For this reason, the pet boarders listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.

Pet grooming - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Pet-grooming professionals clean and groom pets, among other services. 
Photographers - Business check
- Owner check
- Service-professional check
 
N/A - Business licence on state level*
- Owner licence on state level*

Photographers are professionals that offer individual or event photography, among other services. 

Note: The photography category is considered a sensitive category because professionals may work with children. 

For this reason, the photographers listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.

Plumber - Business check
- Owner check
- Service-professional check
 
- General liability insurance - Business licence on state level*
- Owner licence on state level*

Plumbers are service professionals who deal with pipes, drains, sewers and the appliances in your home that connect to these systems. Sometimes they may also service gas or other services. 

Note: The plumbing category is considered an urgent category because consumers will often call a plumber for time-sensitive, urgent need (such as hot water outage).

For this reason, the plumbing professionals listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.

Roofing - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Roofing professionals install, repair and maintain the shingles, gutters and venting on your roof, among other services.
Tree service - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Tree-service professionals plant, remove and maintain trees, among other services. 
Water-damage services - Business check
- Owner check
- General liability insurance

- Business licence on state level*
- Owner licence on state level*

- IICRC certification**

Water-damage professionals clean and inspect water-damage issues such as mould, sewage, paint damage and pests, among other services.

**Professionals with this certification may need additional licences to repair water damage issues.

Window cleaning - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Window-cleaning professionals clean windows, mirrors, skylights and gutters, among other services.
Window repair - Business check
- Owner check
- General liability insurance - Business licence on state level*
- Owner licence on state level*
Window-repair professionals install and repair widows and may also service skylights, doors and other types of glass, among other services.

* = where applicable by state law. Google encourages you to review each provider’s profile to learn more about the licences that it has checked.

Requirements by category for Canada advertisers:

Categories (listed alphabetically) Background check requirements Insurance requirements Licence requirements Overview
HVAC
  • Business check
  • Owner check
  • Service-professional check
  • General liability insurance
  • Business licence on a province and/or country level*
  • Owner licence on a province and/or country level*
  • An HVAC professional installs, maintains and repairs furnaces and central air-conditioning systems, among other services. 
The HVAC category is considered an urgent category because consumers will often call an HVAC for time-sensitive, urgent need (heater is broken in freezing temperatures).
 
  • For this reason, the HVAC professionals listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.


 

Locksmith
  • Business check
  • Owner check
  • Service-professional check
  • General liability insurance
  • Business licence on a province and/or country level*
  • Owner licence on a province and/or country level*
  • A locksmith is a service professional that works with locks, keys and security systems, among other services. 
The locksmith category is considered an urgent/duress category because consumers will often call a locksmith for time-sensitive, urgent need (locked out of home, car or office). 
  • For this reason, the locksmiths listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks and Google’s Advanced Verification screening process.
Plumber
  • Business check
  • Owner check
  • Service-professional check
  • General liability insurance
  • Business licence on a province and/or country level*
  • Owner licence on a province and/or country level*
  • Plumbers are service professionals who deal with pipes, drains, sewers and the appliances in your home that connect to these systems. Sometimes they may also service gas or other services. 
The plumbing category is considered an urgent category because consumers will often call a plumber for time-sensitive, urgent need (such as hot water outage).
  • For this reason, the plumbing professionals listed in the Local Services Ad Unit undergo an additional level of screening, including service-professional background checks.
* = where applicable by province and/or country law. Google encourages you to review each provider’s profile to learn more about the licences that it has checked.
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