Call reporting, which runs on Google forwarding numbers, lets you measure the performance of your call extensions, location extensions, and call ads. You can track details like call duration, call start time, caller phone number for calls longer than 15 seconds (except in India), and whether the call was connected. You also can count phone calls of a specified duration as conversions and use automated bidding strategies to increase the likelihood of conversions.
All aspects of call reporting, including call extensions, location extensions, and call ads can be managed at a single account level.
How it works
Call reporting uses Google forwarding numbers to measure the performance of your call extension or call ad. When you turn on call reporting, we’ll assign a Google forwarding phone number to your ad. That way, you’ll be able to view the details of your calls and count them as conversions. Learn more about how to manage call reporting for your campaigns
Here’s what happens when your ad runs with call reporting:
- A customer taps your ad to call you. You’re charged for a click—the same CPC as if the customer were clicking on an ad that goes to your website.
- The call goes to your business. Customers’ calls get routed through a Google forwarding number, which allows you to gather data about the call. Caller ID still works for calls routed through Google forwarding numbers (except for some calls in India and Japan) so you can know who's calling you.
- You can review data about all the calls from your ads and optimize your campaigns based on that information.
A travel agent notices that they've gotten more calls since adding call extensions, and they want to better understand this phone traffic. They turn on call reporting. Reviewing the data, they sees calls lasting more than 2 minutes tend to lead to sales, so they choose to count those calls as conversions. Later, they see that their conversions are coming from callers in the 717 area code, so they decide to target their ads to the corresponding region.
About phone numbers
Whenever possible, Google forwarding numbers will share the same area code or prefix number as your business. Otherwise, a local number area code or prefix for your geographic region will be used instead. In some cases, a local Google forwarding number may not be available. When this happens, your ad will show a toll-free Google forwarding number instead. Google forwarding numbers are either toll-free, equivalent to a local number, or a local number.
Call reporting and performance
Google forwarding numbers may not show with desktop ads if your ad group isn’t getting a minimum number of clicks in a 4-week period. Your business phone number will be shown in that case. (There’s no minimum requirement for ads on mobile.)
Google Ads shows call extensions only when you meet certain criteria. Learn more about how to make extensions more likely to show
Google forwarding numbers are currently available in the following countries:
*Toll-free number equivalent to a local number
**On some calls, Caller ID shows a Google number, not the customer's number
‡In Japan, your service provider is Google Connect Asia Pacific Pte. Ltd.