Google Ads complaints and feedback

Use this for: Reporting Google ads that you find inappropriate

Best way to reach us: Fill out our Report an ad or listing form.

What we'll do: Look into your report, and if appropriate, act on the ad.

Use this for: If your account performance was impacted by one of the following reasons:

• An existing Google Ads feature didn't work as expected and intended
• An existing Google Ads billing feature didn't work as expected and intended
• An existing Google Analytics feature didn't work as expected and intended

Best way to reach us: Fill out our complaint form.

What we'll do: We'll look at your account and pass on feedback to the Google Ads team so they can work to improve the product.

Use this for: Service-related complaints dealing with one or more of these topics:

• Difficulty reaching customer service
• How your overall issue was handled
• Inappropriate service interactions
• Misleading or irrelevant answers
• Timeliness of responses

Best way to reach us: Fill out our complaint form and attach any relevant documents.

What we'll do: We'll use your comments to help evaluate and improve our services so we can better meet your needs.

Use this for: Any violations of Google Ads trademark policy.

Best way to reach us: Fill out our trademark complaint form.

What we'll do: We'll look into your complaint and act on the ad if we find the advertiser is in violation of trademark policies.

Use this for: If a third party is managing your Google Ads account and is in violation of our third-party policies.

Best way to reach us: Fill out our partner complaint form.

What we'll do: We'll work with the partner to ensure they do not violate our policies. Accountability is a core principle of Google Ads, and focusing on what's best for the advertiser is ultimately the best long-term course for third parties working with Google Ads.

Note: The substance of the complaint may be shared with the third-party partner. However, your name and contact information won't be shared, unless we get your explicit permission to share them with the third-party partner.