Google Ads questions, complaints, and feedback

Thank you for taking the time to give us feedback. We want to better meet your needs, and your input helps us do so.

Questions about your Google Ads account

If you're a Google Ads advertiser and have a question about your Google Ads account, please fill out the Contact Us form.

Suggestions for Google Ads

If you'd like to provide ideas on how to improve Google Ads, please log in to your Google Ads account and click the help icon  in the top right corner, and then click Leave feedback.

Complaints

Select a complaint category below and follow the instructions. Please note that we will read and consider your complaint even if we don't respond.

Ads on Google

Use this for: Reporting Google ads that you find inappropriate

Best way to reach us: Fill out our Report an ad/listing form.

What we'll do: Look into your report, and if appropriate, take action on the ad.

Google Ads products

Use this for: If your account performance was impacted by one of the following reasons:

  • An existing Google Ads feature didn't work as expected and intended
  • An existing Google Ads billing feature didn't work as expected and intended
  • An existing Google Analytics feature didn't work as expected and intended

Best way to reach us: Fill out our complaint form.

What we'll do: We'll look at your account and pass on feedback to the Google Ads team so they can work to improve the product.

Google Ads customer service

Use this for: Service-related complaints dealing with one or more of these topics:

  • Difficulty reaching customer service
  • How your overall issue was handled
  • Inappropriate service interactions
  • Misleading or irrelevant answers
  • Timeliness of responses

Best way to reach us: Fill out our complaint form and attach any relevant documents.

What we'll do: We'll use your comments to help evaluate and improve our services so we can better meet your needs.

Trademark issues

Use this for: Any violations of Google Ads trademark policy.

Best way to reach us: Fill out our trademark complaint form.

What we'll do: We'll look into your complaint and take action on the ad if we find the advertiser is in violation of trademark policies.

Third-party partners

Use this for: If a third party is managing your Google Ads account and is in violation of our third-party policies.

Best way to reach us: Fill out our partner complaint form.

What we'll do: We'll work with the partner to ensure they do not violate our policies. Accountability is a core principle of Google Ads, and focusing on what's best for the advertiser is ultimately the best long-term course for third parties working with Google Ads.

Note: The substance of the complaint may be shared with the third-party partner. However, your name and contact information will remain anonymous unless we get your explicit permission to share them with the third-party partner.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
73067
false