I have an issue with delivery
If your food was delivered later than expected, it never arrived, or you received a confirmation that your food was delivered but hasn’t arrived yet, contact the partner using the info on your confirmation screen or the email received from the partner. You can also find the partner’s contact info at My Purchases .
I have an issue with editing, cancelling or picking up my order
Have your receipt on hand for reference, order number, and mention that you placed your order through the partner listed on your receipt.You can also find the partners contact info at https://myaccount.google.com/purchases.
- Reach out to the partner to ask if they can help you with your order.
- If you still have issues and the partner can’t help you, try contacting the restaurant.
I’m missing an item or my items are incorrect
Contact the restaurant using the info on your receipt if your order is missing items or your items were incorrect as ordered. You may also want to reach out to the partner to let them know about your missing item as well.
I never received my order
Contact the partner or restaurant using the info on your receipt.
My payment method doesn’t work
Learn how to fix Google Pay payments issues, like declined transactions.
The quality of my food was poor or not what I expected
Contact the partner using the info on your confirmation email if the order you received wasn’t what you were expecting. You can also find the partner's contact info at My Purchases.
I have an issue with the person delivering my food
If you have any issues with the person delivering your food, contact the partner using the info on your receipt. You can also find the partner's contact info at My Purchases.
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