Voluntary Safety Recall of Ionic Smartwatches

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CONSUMER NOTICE

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you own a Fitbit Ionic, please stop using your device.

For information on how to receive a refund, visit our refund center.

Additional details regarding this recall are provided in the FAQ below. If you have any questions not answered below, you can call customer service. Click here to find your local phone number.

USER FAQS

How do I get a refund?

To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, you’ll get your refund in 3-6 weeks. If you're required to return your Ionic to us, you'll receive your refund 3-6 weeks after we receive it.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

Why did you do a recall?

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard. Your safety is always our top priority, and we are taking this action out of an abundance of caution. We’re offering a refund to Fitbit Ionic customers.

My Ionic is working normally. Do I need to stop using it?

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall. For further information on how to receive a refund, visit our refund registration page.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

I haven’t had any issues with my Ionic. Can I take it on a plane or put it in my checked luggage?

No. The FAA prohibits carrying any recalled lithium ion batteries on an aircraft. Please see the FAA’s PackSafe for Passengers webpage for more information. 

I don’t have an Ionic, but am wearing a different Fitbit device. Is my Fitbit device safe to wear?

This recall does not affect any other Fitbit smartwatches or trackers.

How do I know if I have Fitbit Ionic?

See the image below to help you identify Ionic. Ionic has 3 buttons and a colored LCD.

You can find the model number FB503 on the back of Ionic, under the “CE” mark and above the clasp.

To see which device is connected to your Fitbit account:

1. Tap the Today tab , and tap your profile picture.
2. On the Account page, review the devices connected to your account.

What causes the problem with Fitbit Ionic?

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard.

This recall does not affect any other Fitbit smartwatches or trackers.

Can I get a new Fitbit device?

We’re offering a refund to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page. The best way to purchase a replacement device is to use the refund at the Google Store or your local Fitbit retailer. You can explore a range of Fitbit trackers and smartwatches and choose from the various options available.

Can I purchase a new Ionic?

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall. For further information on how to receive a refund, visit our refund registration page.

What are my options for compensation for Fitbit Ionic?

We’re offering a refund to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page.

What is my refund for Fitbit Ionic?

We're offering a refund of $299 USD to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page.

I don’t know the email address for my Fitbit account associated with Ionic

For help with your account, contact us.

I have an Ionic I no longer use, can I get the refund?

Yes. Ionic users, including inactive users, are eligible for a refund. For further information on how to receive a refund, visit our refund registration page.

What’s the best device to purchase to replace Ionic?

Visit the Google Store or your local Fitbit retailer, where you can find details of the range of Fitbit trackers and smartwatches in order to make your own choice from the various options available. You can also take our quiz to find the best product for you!

How do I erase my personal information from my watch?

Erase the device to remove apps, stored data, personal information, credit and debit cards. For instructions, see How do I erase my Fitbit device? 

What happens to my Fitbit data if I consent to disabling syncing for my device?

Your Fitbit data remains associated with your Fitbit account. After we disable device syncing, new data from your device will no longer sync to your account. If you want to delete your Fitbit account, see How do I delete my Fitbit account?

Where’s my refund?

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

How do I dispose of my Ionic if I can't return it?

For guidance on how to recycle or dispose of your device, visit the EPA website. Before recycling your device, we recommend that you erase or factory reset it to protect your personal information. For instructions, see How do I erase my Fitbit device?

For more information about our commitment to sustainability, see the Fitbit website. 

What’s the difference between skin irritation and this issue?

Despite all our efforts, a small number of people may experience a reaction to certain materials. This reaction is typically due to eczema, allergies, or other skin sensitivities, which can become worse when irritants like sweat or soap get trapped beneath the band and irritate the skin. This recall is not related to skin irritation. If you have a Fitbit device and are experiencing skin irritation, review our Wear & Care instructions. Should your skin irritation not resolve, contact us.

How do I contact Fitbit? Do you have a dedicated line for the recall?

Contact us on our dedicated number for Ionic recall questions.

• United States: [phone]
• Australia: [phone]
• Austria: [phone]
• Belgium: [phone]
• Brazil: 08007248192
• France: [phone]
• Germany: [phone]
• Hong Kong: [phone]
• Italy: [phone]
• Japan: [phone]
• Korea: [phone]
• Mexico: 528006542532
• Netherlands: [phone]
• New Zealand: [phone]
• Portugal: 351800600846
• Saudi Arabia: [phone]
• Singapore: [phone]
• Spain: [phone]
• Sweden: [phone]
• Switzerland: [phone]
• Taiwan: [phone]
• United Kingdom: [phone]
• International toll (charges may apply):
  • 1 213-328-5250
  • [phone]

For all other regions, or to contact us by chat, review your contact options on our contact page.