How do I use iPASS with my Fitbit device?

Add a new iPASS card or your iPASS co-branded credit card to Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Charge 6, Fitbit Sense series, and Fitbit Versa series*. Make payments right from your device anywhere iPASS is supported.

_{*This feature isn't available on Fitbit Versa Lite Edition.}

Note: This feature is available in the Fitbit app for iPhones, iPads, and Android phones.

For Fitbit Devices that can use either Google Wallet or Fitbit Pay for contactless payments, choose Fitbit Pay to use iPASS.

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Where is iPASS used?

iPASS is a Taiwanese e-wallet that can be used in public transport and retail stores. To determine if iPASS can be used, look for the symbol below on the payment or transit terminal:

For more information on iPASS, see iPASS’s overview. For information on where iPASS can be used for transit and payments, see iPASS’s list of stores.

How do I add a virtual iPASS card to my Fitbit device?

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Wallet tile.
3. Follow the on-screen instructions to set a 4-digit PIN code for your device if you haven’t already done so.
4. Tap iPASS to add a virtual iPASS card to your device. Follow the on-screen instructions and add the card to your Fitbit Pay Wallet.

Note: iPASS is only listed as an option if your location is set to Taiwan. For more information, see Why isn’t iPASS listed as an option in the Fitbit app?

How many iPASS cards can I have in my Fitbit Pay Wallet and on my device?

You can add up to 6 iPass cards to your Fitbit Pay Wallet, 1 of which can be a virtual iPass card; the others must be co-branded credit cards.

Only your default iPASS card will be shown on your Fitbit device. You can change your default card setting in the Fitbit app.

How do I pay for transit or other items using my iPASS card on my Fitbit device?

After adding a transit card to your Wallet, hold your wrist near the iPASS reader (within 6 centimeters) until you feel your Fitbit device vibrate. Note that you don't need to pull up the iPASS card art in the Payments screen or enter your PIN on your Fitbit device to pay with your iPASS card.

How do I change the default iPASS card on my Fitbit device?

When you hold your wrist to the transit reader, it automatically pulls funds from your default iPASS card. To change your default card if you have more than one iPASS card:

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Wallet tile.
3. Tap your default iPASS card in the Instant Access section.
4. Tap the button next to the card you want to set as your default card.

How do I add value to my iPASS card?

After adding a virtual iPASS card to your Fitbit device, place your device on the ticket vending machine terminal. Follow the instructions on the machine to add value to your virtual card.

An iPASS co-branded credit card automatically reloads when you tap it to an iPASS reader and the card has insufficient funds.

Can my co-branded credit card be used with iPASS?

For a list of participating iPASS co-branded credit cards, see fitbit.com/fitbit-pay/banks. We’re working to add more participating co-branded cards. If you don’t see your bank or card issuer listed, check back soon.

How do I add my iPASS co-branded credit card to my Fitbit Pay Wallet?

If your co-branded credit card is part of the Fitbit Pay iPASS program, follow the steps in What should I know about using my Fitbit device to make contactless payments? to add your card to your Fitbit Pay Wallet. If your bank requires additional verification, choose the SMS option to verify your card. After accepting the terms and conditions, your iPASS card is automatically added.

I added my co-branded credit card, but my iPASS card was not added—what should I do?

When you add your co-branded credit card to your Fitbit Pay Wallet, your bank may require additional verification. Choose the SMS option to verify your card and add your iPASS card. If you instead verified your card through customer support, contact your bank for further instructions.

If you still aren’t able to add your iPASS card, remove your co-branded credit card from your Fitbit Pay Wallet and try adding it again.

Do I need to have my phone nearby to use my iPASS card?

You don’t need to have your phone nearby to use any of the cards in your Fitbit Pay Wallet. After you set up your cards, you can make payments from your Fitbit device and leave your phone at home.

Where can I see the current balance left on my iPASS card?

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Wallet tile. The balance of your default card is shown.
3. If you have more than one card, tap the default card. The balance of your other cards is shown.

Note: An iPASS co-branded credit card automatically reloads when you tap it to a iPASS reader and the card has insufficient funds.

How do I transfer the remaining balance from my iPASS card?

1. Register your iPASS card at i-pass.com.tw/Miss or from within the Fitbit app. For more information, see How do I register my iPASS card?
2. Contact iPASS Customer Support to transfer your remaining balance.

How do I delete an iPASS card from my Fitbit device?

1. If you have remaining balance on your iPASS card, transfer the balance. For more information, see How do I transfer the remaining balance from my iPASS card?
2. In the Fitbit app, tap the Today tab Devices  your device.
3. Tap the Wallet tile.
4. Tap your iPASS card.
5. Swipe or scroll to the bottom of the page and tap Remove Card.

How do I suspend or delete an iPASS co-branded credit card from my Fitbit device?

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Wallet tile.
3. Tap your card.
4. Swipe or scroll to the bottom of the page and select either Suspend Card or Remove Card.

When you suspend a card, your iPASS balance will still be available to use on your Fitbit device, but the card will not auto-reload. You can unsuspend it at any time from the Fitbit app.

When you remove a card, it cannot be used for purchases or transit from your Fitbit deviceuntil it’s re-added from the Fitbit app.

How do I register my iPASS card?

Register your iPASS card to ensure your balance can be retrieved through iPASS customer support if your Fitbit device is lost or erased.

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Wallet tile.
3. Tap your card.
4. Tap Register iPASS, which directs you to i-pass.com.tw/Miss.

OpenWhat happens when my co-branded iPASS card expires?

If you receive a replacement card for your co-branded credit card, the new information is updated automatically in your Fitbit Pay Wallet.

I lost my Fitbit device. What should I do?

If you lost your device, you can remove the card you added to the device using the instructions in How do I delete an iPASS card from my Fitbit device?

I lost my phone and my Fitbit device. What should I do?

If you lost both devices, you can log into fitbit.com on a phone, tablet, or computer to deactivate all the cards in your Fitbit Pay Wallet.

1. On the Fitbit settings page, click your device under the Devices menu.
2. Click Fitbit Pay.
3. Click Deactivate Fitbit Pay. Your cards are deleted from your Fitbit Pay Wallet and can no longer be used to make payments with your device.

I want to give my Fitbit device to someone else. What should I do?

Register your iPASS card to ensure your remaining balance can be transferred through iPASS customer support. For more information, see How do I register my iPASS card?

After you register your card, factory reset your device to erase all personal data. For instructions, see How do I erase my Fitbit device?

Note: A factory reset will remove the iPASS card from your device. Any funds remaining on an unregistered iPASS card (未記名卡) will be lost when you remove the card. The only way to retrieve the remaining balance is if you registered your card.

Why isn’t iPASS listed as an option in the Fitbit app?

The transit options listed in your Fitbit Pay Wallet are based on your location. To add an iPASS card, you must set your Fitbit account location to Taiwan or your phone’s device region must be set to Taiwan:

1. In the Fitbit app, tap the Today tab Devices  your device. Advanced Settings Location.
2. Set your location to Taiwan.

How do I get help with iPass on my Fitbit device?

If you need help with your iPass account, contact iPass directly. Visit the iPass website for contact information: i-pass.com.tw.