1. Use your Google Fiber Network Box
  2. Use Google Fiber without a Network Box
  3. Run an internet speed test
  4. FAQ about static IPs
  1. Use your Google Fiber Network Box

    Most Network Box customers are eligible to upgrade to a Nest Wifi Pro Router. To learn more, visit the Router upgrade for Network Box customers article.

    The Google Fiber Network Box (GFRG110 or GFRG100) connects by Ethernet cable directly to your Fiber Jack. Its dimensions are 8" W x 8" D x 1.5" H.

    When it is properly connected, the LED on the front of the Network Box lights up solid blue. If the LED does not light up solid blue about 2 minutes after being connected to power, contact Google Fiber customer support.

    The Network Box serves as a router, which provides Internet service for your home networks. You can connect computers and other devices to the Network Box using Ethernet cables or the wireless networks it provides. A maximum of four devices can be wired to the Network Box using Ethernet cables.

    If you want to add more wired devices, you can connect a gigabit Ethernet switch. Connecting directly to the Network Box provides the fastest speeds on your network.

    The Network Box supports a maximum of 16 wireless devices. As the number of connected devices approaches 16, however, performance degrades dramatically.

    Google Fiber uses open source components (some of which are licensed under GPL). You can find our repository of open source code at code.google.com/p/gfiber.

     

  2. Use Google Fiber without a Network Box

    If you opted not to install a Network Box, you must configure several parameters on the networking equipment you connect to the Fiber Jack. The required settings are below, but configuration examples for each vendor are not available. Contact your networking equipment vendor for help configuring your device.

    If the Fiber Jack is a model GFLT110 and you opt not to use the Network Box, you must provide power to the Fiber Jack by a power pack, which you can obtain from your Google Fiber Installation Specialist. If Fiber Jack is a model GFLT100, it comes equipped with a power pack that you must use whether you use the Network Box or not.

    Configuration guidelines for the interface connected to the Fiber Jack:

    • DHCPv4: You receive the WAN IPv4 address via DHCP. This address will not change. The static IP allocations are tied to your account and physical address. They will remain the same unless you modify your service or move locations.
    • DHCPv6 (optional): Google Fiber supports IPv6. We encourage you to enable DHCPv6 on this interface.
  3. Run an internet speed test

    Once your GFiber internet is up and running, you may want to run a speed test to make sure you’re getting the best performance possible. You can run a speed test from any wired or wireless device on your network by following the steps below, though you’ll get the fastest possible speeds if you’re using a wired connection.

    Some important things to note

    Most web browsers max out at about 3 Gigabits per second, so if you’re on the 5 Gig or 8 Gig plan, a browser-based test may not capture your full speed. If this sounds like you, please skip down to the run a speed test with the Ookla Speedtest desktop app section.

    If one of your devices is slower than expected, you can always run a speed test directly in your GFiber account or in the Google Fiber app — just open your browser and go to https://fiber.google.com/speedtest. Running a speed test this way will allow us to be able to help you troubleshoot your network.

    Run a speed test in your web browser

    You can run a speed test using your browser by following the steps below:

    1. For the best results, we recommend closing all other applications and devices before running the speed test.
    2. You can run a speed test over Wi-Fi or with a wired connection. If you’re running a wired speed test and you have a Wi-Fi 6E Router or a Multi-Gig Router, make sure your device is either connected to the silver 10G LAN port on the back or to your Fiber Jack.
    3. If your internet was just installed and you want to test your new speeds, open your browser and go to https://speedtest.net.
    4. If you think your internet is moving slowly and want to check your speed, open your browser and go to https://fiber.google.com/speedtest.
    Please note that if you have pop-ups blocked, the speed test may not appear when you click the speed test link. If this occurs, you can unblock pop-ups temporarily to display the speed test page.
    1. Click the GO button to start the test. 
      Google speed test
    2. The speed test will measure your download speed first, followed by your upload speed. When it finishes, you’ll see a report on your download and upload speeds, as well as information about your ping — which measures how quickly your device gets a response from the server (lower is better) — and jitter — which measures fluctuations in the speeds at which data is sent (lower is better).
      A screen showing the results of a Google Fiber user's speed test via a server in Salt Lake City, UT. The download speed is 868.62 Mbps, the upload speed is 945.91 Mbps, the ping is 2 ms, and the litter is 7 ms down and 28 ms up.
    Run a speed test with the Ookla Speedtest desktop app

    If you’re on the 5 Gig or 8 Gig plan, a browser-based test may not capture your full speed. You’ll need to run a speed test with the Ookla Speedtest desktop app and a router and device that are capable of delivering multi-gig speeds.

    If you have the GFiber Wi-Fi 6E Router or the Google Fiber Multi-Gig Router, you’re all set. if you’re using your own router we recommend having at least the specs described in this article. We also suggest using a computer with a 10 Gbps network interface card or USB adapter.

    For more information, you can check out how to get the most out of our 5 Gig plan or how to get the most out of our 8 Gig plan.
    1. Click on the links below to download the Ookla desktop app:
    2. To get the best results, we recommend closing all other applications and devices before running the speed test.
    3. Use a wired Ethernet connection to obtain the maximum speed. If you have a Wi-Fi 6E Router or a Multi-Gig Router, make sure your device is either connected to the silver 10G LAN port on the back or to your Fiber Jack. (If you don’t have an Ethernet connection, you can perform the speed test over Wi-Fi using a web browser or the Google Fiber app.)
    4. Launch the Speedtest by Ookla app.
    5. Click the GO button to start the test. Make sure you're connected to GFiber's speed test server by clicking "Change Server" for the best results.
      Google speed test
    6. The speed test will measure your download speed first, followed by your upload speed. When it finishes, you’ll see a report on your download and upload speeds, as well as information about your ping — which measures how quickly your device gets a response from the server (lower is better) — and jitter — which measures fluctuations in the speeds at which data is sent (lower is better).A speedtest.net results screen showing a download speed of 5539 Mbps and an upload speed of 5695 Mbps.

    Run a speed test in the Google Fiber app

    1. Touch Network .
    2. Touch Run speed test. Speed test screen will open.

       
    3. Touch the   button to run a speed test.                        

     

    Some speed test tips

    You won't be able to reach the maximum internet speeds of your GFiber plan when you're connected by Wi-Fi (we recommend connecting using a wired connection if you want to reach the highest speeds). You can learn more about the maximum possible download speeds on a variety of wireless and wired devices in Maximum internet speeds on GFiber.

    Before running a speed test:

    • Connect your laptop to its power adapter.
    • Update your device (phone, laptop, tablet, etc.) to the latest version of its operating system.
    • Use the latest version of your web browser to run the speed test. You can learn more about supported browsers in Supported operating systems and browsers.
    • Use an Incognito window if you're using Chrome as your web browser, or a private window if you're using a different web browser.
    • Make sure you have only one tab open in your web browser.
    • If possible, run the speed test on a recent model computer with up-to-date networking hardware.

    Troubleshoot your network connection

    If you tested your internet speed and feel it's slower than expected, you can learn more about how to improve your Wi-Fi speeds. You can also check out our network troubleshooting steps to help resolve any issues you may have with your GFiber internet connection.

    Have questions? Feel free to contact us anytime.

  4. FAQ about static IPs

    Ordering static IPs

    Q: Which GFiber customers are eligible to order static IPs?
    A: Only GFiber Business and Community Connection customers can sign up for static IPs.
    Q: Can I get more than 5 static IP addresses?
    A: Yes, you can choose a plan with 0, 1, 5, or 13 static IP addresses.
    Q: I have my own domain name. Do I need to transfer it to GFiber?
    A: No. To use your domain name with your service, you can optionally update your DNS records with your domain hosting provider to direct traffic to your new GFiber IP address assignments.

    Security and configuration

    Q: I want to keep my computer secure from unauthorized access over the Internet. Will my installation be as secure with a static IP?
    A: Assigning static IPs for your service does not affect any security mechanisms you may already have in place.
    Q: I am not familiar with IPv6. Do I need to do anything to support it?
    A: No. IPv6 is a newer protocol being introduced to the Internet over an extended period. GFiber supports IPv6, but you do not have to use it. If you do not use it now, you can change your mind later.

    Address allocation and NAT

    Q: I have more than 5 IPv4 hosts. How can I support them?
    A: You can use Network Address Translation / Port Translation (NAT/NAPT) or a proxy server to allow more hosts to access the Internet. You may want to reserve some of your static IPs for hosts that need to be easily externally accessible. Most enterprise routers allow you to use all these technologies at the same time.
    Q: I thought I was getting 5 static IPv4 addresses, but my public IPv4 allocation is a /29, which provides 6 addresses.
    A: One IPv4 address should be configured on your router as the local gateway. Most implementations use the first address in the range as the gateway, but you can choose whichever address you want from your range. Use the remaining 5 addresses for hosts that need public static IPs.
    Q: I have my own IPv4 or IPv6 address allocation. Can I use it with GFiber?
    A: No. GFiber does not offer this service.
    Q: I'm using an advanced set-up and want to use the LAN side address allocation for servers or other static devices. My current network set-up uses Network Address Translation / Port Translation (NAT/NAPT) for LAN hosts to reach the internet. Can I still use this?
    A: Yes, you can continue to use this mechanism once your WAN side address is updated to a static allocation. With most enterprise router implementations you can also use public LAN addresses for externally accessible hosts, and private addresses with NAT for clients simultaneously.

    Devices

    Q: Will changing my network equipment change my static IP address?
    A: No, your static IP allocations are tied to your account and physical address. They will remain the same unless you modify your service or move locations. The same WAN address will be assigned to your equipment via DHCP, and you can re-apply the same LAN side address configuration to your new equipment.
    Q: I am not using a Network Box, and when I plug in my laptop or router I am not getting an IP address. What am I doing wrong?
    A: Be sure the interface of the device connected to the Fiber Jack is set for DHCP.
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