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Enable or Disable Wifi Access Points

This article applies to customers who have a Fiber Network Box as their router. If you have Google Wifi instead of a Network Box, you can use the Google Wifi app to manage your account.

Access points allow wireless devices to connect to the Internet. Your Network Box is the main access point for your Fiber network. If you have Google Fiber TV, each of your TV Boxes can also serve as an access point.

  • TV Boxes are configured by default to use 5 GHz radio frequency, but you can switch to 2.4 GHz in advanced network settings (if you have a Network+ Box model GFRG210).

After you configure your Wifi network, you can individually enable or disable the access points in your Fiber devices. You can also enable or disable all access points at the same time (for example, when you go on vacation).

  • If you select Auto for a TV Box's Wifi Radio setting, the system tries to make the best choice for that TV Box based on your network. The current choice appears to the right of the Wifi Radio setting. If you are experiencing Wifi issues near your TV Box, you can change your TV Box's Wifi Radio setting explicitly to On or Off.

If you have multiple access points enabled on your network, as you walk around your home with a wireless device, it connects to the strongest signal—generally the closest access point.

  • The decision to roam from one access point to the next (for example, from the Network Box to a TV Box) is made by the wireless device. Some "sticky" clients continue to use a weak signal rather than roaming to another access point with a better signal.
  • The best way to prevent this behavior is to update your wireless card drivers. On Mac OS X, Chrome, and iOS devices, this just means installing the latest system updates. For Android devices and Windows systems, visit your manufacturer's website to download the latest system updates and drivers.
To enable an individual TV Box access point
  1. Sign in to Fiber using the email and password you use for your Fiber account.

  2. Select Network at the top-left corner. (If you don’t see it, click the navigation menu to display the selection.)

  3. Click the name of the TV Box you want to enable as an access point.

  4. Change the Wi-Fi radio setting to On, and then click Apply.

    If the Wi-Fi radio setting is dimmed, all access points in the network are disabled. Follow the enable all access points instructions, and then check the TV Box settings again to be sure the Wi-Fi radio is enabled.

To disable an individual TV Box access point

If you suspect that the Wi-Fi signal from a TV Box might be interfering with the Wi-Fi signal from another access point, you can disable that TV Box's access point.

If you're using a device with a wireless connection to the access point you're disabling, you will lose your connection when you click OK.

  1. Sign in to Fiber using the email and password you use for your Fiber account.

  2. Select Network at the top-left corner. (If you don’t see it, click the navigation menu to display the selection.)

  3. Click the name of the TV Box you want to disable as an access point.

  4. Change the Wi-Fi radio setting to Off, and then click Apply.

    If the Wi-Fi radio setting is dimmed, all access points in the network are disabled. Follow the enable all access points instructions, and then check the TV Box settings again to be sure the Wi-Fi radio is set to Off.

To enable/disable all access points on your network
  1. If you plan to disable all access points in your network with a computer or other device that is connected wirelessly, first connect the device to your Network Box with an Ethernet cable or use another computer that already has a wired connection to the Network Box.

    If you disable all access points on your network, any wireless devices connected to your network will be disconnected immediately, and you will be unable to connect any devices wirelessly until access points are enabled again, using a computer that is wired directly to the Network Box with an Ethernet cable.

  2. Sign in to Fiber using the email and password you use for your Fiber account.

  3. Select Network at the top-left corner. (If you don’t see it, click the navigation menu to display the selection.)

  4. Set Wi-Fi network to Off to disable all access points or On to enable all access points, and then click Apply.

    A message appears asking you to confirm that you want to enable/disable all access points on your network. If you're using a device with a wireless connection to the network and disable all access points, you will lose your connection when you click OK.

    If you enable all access points, only the access points enabled before you disabled all of them are enabled. You can use the steps above to enable others, if desired.

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