Change your service plan

If there are multiple service plans available where you live, you can change your plan before or after GFiber is installed in your home.

If you'd like to add phone service to your existing appointment and can't do so within your GFiber account, you'll need to contact customer support to update your plan and scheduled appointment.  

 CHANGE PLAN

You can make certain plan changes right in the Google Fiber app. Here’s how:

Here’s how to change your plan using your app:

1. Touch Account.

2. Touch Change plan.

3. Select a new plan.

Plan speed comparison table

Plan speed comparison

	New Customer	Existing Customer
1 Gig	Symmetrical upload and download speeds up to 1 Gbps in all markets Up to 500 Mbps over WiFi with Wi-Fi 5 (802.11ac) router Up to 800 Mbps over Wi-Fi with a Wi-FI 6 router Up to 900 Mbps over Wi-Fi with a Wi-Fi 6E router	Symmetrical upload and download speeds up to 1 Gbps in all markets Up to 500 Mbps over WiFi with Wi-Fi 5 (802.11ac) router Up to 800 Mbps over Wi-Fi with a Wi-FI 6 router Up to 900 Mbps over Wi-Fi with a Wi-Fi 6E router
2 Gig	Kansas City, MO, Maricopa County, AZ, Salt Lake City, UT and West Des Moines, IA customers will receive symmetrical download and upload speeds up to 2 Gbps with compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router	Download speeds up to 2 Gbps; upload speeds up to 1 Gbps with compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router
5 Gig	Symmetrical download and upload speeds up to 5 Gbps with compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router	Symmetrical download and upload speeds up to 5 Gbps with compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router
8 Gig	Symmetrical download and upload speeds up to 8 Gbps with compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router	Symmetrical download and upload speeds up to 8 Gbps w/ compatible hardware and a wired connection Up to 800 Mbps over WiFi with a Wi-Fi 6 router Up to 1.6 Gbps over Wi-Fi with a Wi-Fi 6E router

 

4. Touch Next.

5. Touch continue.

6. Touch Cancel to cancel change or touch Change plan to continue with plan change.

7. Touch Confirm to confirm plan change. 

8. Your account should now show the updated plan. Congrats!

Certain plan changes require you to switch your router, and those (for example, upgrading to 2 Gig, or from the Mini Network Box to 1 Gig) cannot be completed through the app. If your plan upgrade is one that requires new equipment, you'll go through the same process but you’ll see a screen that requests that you contact us (which you can do directly through the app).

Another option is to change your plan by signing in to your account:

1. Sign in to your GFiber account.

2. Under Plan details section, select Manage Plan.

3. Select Change plan.

4. Select from the available plans listed, and select Continue.

5. Follow the steps on screen and select Submit to finalize your plan change.

Use your own router

You can use your own router to connect to your GFiber network. You can find more details on how to use your own Wi-Fi router.

1 TB Google Drive storage removal

Downgrading from a GFiber plan of 1 Gig or faster to a plan under 1 Gig, or canceling your GFiber or Google One account, will result in the loss of your extra 1 terabyte of free Google Drive storage. 

• Your storage limit will revert to the standard free level of 15 gigabytes. 
• While you can still access everything stored in Google Drive, Google Photos, and Gmail, you won't be able to add new content if it exceeds the free storage limit. 

Rest assured, nothing in your Drive will be deleted or removed by Google. For more details, please visit our Purchase, Cancellation, & Refund Policies page.

See more info on Google Drive storage as it relates to your GFiber plan.

When do plan changes go into effect

All plan changes will go into effect immediately except those that require installation. Plan changes requiring installation, such as adding a Phone Box, or a swap, like a Mini Network Box for a Network Box, go into effect only once the installation is complete. You’ll receive a confirmation email once a change to your plan is submitted.

Google Fiber Phone Service

If your address is eligible for Google Fiber Phone, you can add it to your service plan from your account. You can also remove Google Fiber Phone service from your account. You can find more info on how to add/remove phone service. 

Streaming services

You can add live Streaming TV services to your plan. Streaming TV refers to live and recorded shows, movies, sports, and events that are delivered to you over the open Internet instead of though a traditional cable or satellite TV subscription.  You can find more info on these services and how to check availability in your area.